What our Customers say...
I just wanted to let you know that Roger Bahena was very professional and well organized. He led a hard working and polite crew. He represented your company well and was a great comfort to me, personally, in a difficult situation.
With the heavy rains in July 2017 the basement of a commercial building we own in Lake Forest, IL flooded. The day of the flood I called SERVPRO and received a return call in the early evening. By 8:00 am the next morning the SERVPRO trucks and personnel arrived and worked through the day to remove appliances and debris and to clean and disinfect the basement. I could not have been more pleased with the quick response and quality of the work by SERVPRO.
I, and others at EMCO, were impressed with the promptness and professionalism of the crew from SERVPRO. They showed up within an hour and immediately came up with a plan and started working.
After viewing our camera video, we learned the pipe of a large supply line gave way around 7:00 am on Saturday. We did not discover it until 4:00 am Monday. As one can imagine, there was a lot of water. We were grateful SERVPRO came out the same day, arrived promptly, had all their own crews, and equipment readily available to extract the water and dry the large area where the water migrated.
Again, I cannot emphasize this enough, we were super pleased SERVPRO showed up so quick. Tom, and the rest of the crew, were knowledgeable and pleasant to work with.
The team at SERVPRO was prompt and efficient when we needed them most. I especially appreciated the way they helped us pump out the basement through the night and kept air circulating afterwards, helping to prevent further damage to our special items.