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Fire & Water - Cleanup & Restoration

Archived Water Damage Blog Posts

What is that Stain on the ceiling?

6/26/2019 (Permalink)

Big or small, water stains can lead to mold if not properly inspected.

You’ve likely seen a brown sport or a yellow stain on ceiling drywall somewhere, like a living room ceiling. These yellow stains with light brownish borders are water spots, which are often caused by a roof or pipe leak above the ceiling where the spot is located.

Many DIY websites advice you to find and fix the cause of the leak and then apply latex paint on the spot on the ceiling to cover up the stain.  

But you also need to check for moisture! If you have a water damage and don’t properly dry the area it affected, you are setting up an environment ready for mold growth.

Moisture Leads to Mold in Attic

Since we tend to see these water stains on a ceiling, we tend to spot the area of trouble coming from the attic. Some homeowners and commercial property managers that have called us have followed DIY advice websites but forgot to check for moisture. What this means is simply that they didn’t properly dry their attic after finding a water damage, which many times is caused by a roof leak. The result was an attic space that remained dark, warm, and humid. In other words, the attic became a prime spot for different types of mold growth.

The problem of indoor humidity is also common in places where hot water is used. For example, bathrooms where a hot shower is run at least once a day are prime spots for moisture problems. A simple solution is to turn on the exhaust fan after running hot water. This lets the humidity leave the room which will help with possible mold growth.

Underestimating the Water Damage Restoration Process

Many people underestimate the water damage restoration process, and we can understand why.  On the surface, it all looks simple enough. Extract the water, set down drying equipment, and you’re done. However, there is science behind the decisions made by professional water damage restoration companies.

For us at SERVPRO of Highland Park/Deerfield, every decision is data driven. Our technicians use a sophisticated program that uses psychometric measurements and principles to set just the right amount of drying equipment. We’re also trained to place that equipment in the correct places to maximize the efficiency of our professional machines. Finally, we visit every water damaged property every day to monitor atmospheric readings that tell us how well the drying process is going and if we need to make any changes.

What If I See a Water Spot on My Ceiling?

Don’t wait to get it taken care. Since the spot is a symptom of a problem in the space above it, delaying getting it fixed may result in further damage to your property.  

SERVPRO of Highland Park/Deerfield is a full service provider. If you find a water spot, we’ll do the following:

  1. Find the source of the leak and get it fixed.  

The leak will likely be from a slowly leaking pipe or small roof damage. In the case of roof damage, we will install an emergency roof tarp to prevent other types of weather from entering your home. Our reconstruction team can give you a bid to permanently fix your roof, or we can work directly with your insurance company to process your roof damage claim.

  1. Check for wet structure and materials in your attic.  

We will inspect your attic and find all the wet spots. Our team of technicians will set up the right professional equipment to start the drying process. We will monitor the equipment and atmospheric readings of your attic every day until we know its been dried to goal.

Any insulation that is wet will have to be removed. We will bag it and vacuum the area to get the space ready for new, dry insulation.

If we find that any material has been permanently damaged due to the water damage, it will be removed and replaced. It’s especially important to replace structural elements a home needs to stay stable like cross beams. Our reconstruction team will get involved if any rebuild needs to happen.

  1. Perform a mold inspection and, if needed, mold remediation.

If we find a mold problem in your attic,  we will begin mold remediation steps. Small or large, we have handled both situations hundreds of times for all kinds of mold, and we will walk you through it every step of the way.

  1. Inspect your ceiling.

If your ceiling is intact, dry, and safe, it’s okay to leave it as is. If you’d like it repainted to match the rest of your ceiling, this can easily be scheduled.  

If your ceiling has suffered permanent damage, we will cut out the damaged portion and dispose of it. A temporary ceiling cover will be placed to protect the room from the work happening in the attic. The damaged portion can be rebuilt by our reconstruction team and painted to look at like the rest of the ceiling.  

Filing an Insurance Claim

If you choose to file an insurance claim, we’ll be there to help. We routinely work with every insurance company to process our customer’s claims.  

Once you receive a claim number, the administrator assigned to your file will make contact with your insurance adjuster and begin the paperwork. We will send your adjuster daily updates and documentation of the work being performed. If you ever have any questions about your claim, your administrator will be ready to help.

We Specialize in Flooded Basement Cleanup and Restoration

5/29/2019 (Permalink)

Sump Pump damage can spread quickly

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today – 847-432-1222

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use S500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

24/7 Water Damage Clean Up

3/7/2019 (Permalink)

Call us 24/7 for your water damage needs

SERVPRO of Highland Park/Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 847-557-1080

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland Park/Deerfield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Who is responsible for Water Damage in your Highland Park apartment?

2/27/2019 (Permalink)

Unfortunately, water damage is a common issue homeowners, landlords and renters can face. The aftermath can be devastating making the property unlivable and permanent damage may occur to personal belongings. When water damage occurs in an apartment, who is responsible for the damage cost? The property owner or renter?

Renter rights

Water damage can be unpredictable and it is important to understand your renter rights and understand who is responsible for what in such an event. In general, a landlord is responsible for maintaining the property ensuring that the apartment is livable and functioning up to code. The landlord may refuse repairs, or fail to address them quick in enough – causing further damage such as mold. In the United States, basic principles in tenant rights are in place and outline the party liable for damages.  Depending on the state, rent details can vary so check with your local housing authority.

Review your lease

It’s important to know what your lease states regarding property damage. Most properties have property insurance and will list what type of damage that is covered and what is not. The lease may specify actions that may be in place depending on the severity of the water damage. If the damage is severe and the apartment is unlivable is the tenant still required to pay the rent? Can the landlord evict the tenant or can the tenant cancel their lease without penalty? In general, if the damage is minor, the tenant will not be able to cancel the lease agreement. If the terms regarding property damage are not listed in the lease, speak to your landlord about who is responsible in the event when water damage strikes.

Renter’s insurance

Accidents happen which is why it is essential to have renter’s insurance. Most places require you have it before allowing you to move in an apartment. Depending on the plan you select, coverage can vary from damages to the building, personal content and may even cover the cost of lodging while repairs are being completed.

Landlord Responsibilities

The landlord is responsible for maintaining a functional apartment ensure that it is livable. The upkeep of basic plumbing such as sinks, toilets and tubs fall on the shoulders of the landlord. Failure to maintain or repair these functions may lead to property damage and the landlord is liable due to negligence.

Damage to property and personal belongings

Water damages caused to the building itself such as flooring, walls and utilities should be covered under the landlord’s property insurance. Personal property damages fall to the responsibility of the party at fault for damages, which can be the tenant. For example, if the tenant leaves a faucet on and falls asleep causing water damages.

How SERVPRO of Highland Park/Deerfield can help

Water damage requires a rapid response in order to minimize loss to both the property itself and belongings inside. We are experts at water damage cleanup in apartments and building of all sizes no matter severity of the damage. Our team of experts will assess the damage and develop an appropriate plan to restore and recover your property and contents. Contact us by calling 847-557-1080 to learn more about our water damage clean-up services.

Ice Dams and Water Damage, Is your attic insulated correctly?

2/13/2019 (Permalink)

Ice dams can cause more damage than you think

Winter weather is still going strong. The area just got a few more inches of snow and tomorrow most of it will melt just in time for everything to freeze again the following day. This last blast of winter will bring many temperature changes and all the ups and downs can cause temporary Ice dams, or water drainage to seep into any available space where it will settle and eventually turn to mold as the weather warms up.

Ice dams usually occur after a heavy snowfall and several days of freezing temperatures. Warm air inside your home leaks into the attic and will warm the underside of the roof causing snow and ice on the roof to melt. The melted water will drain along the roof, under the snow, until it reaches the cold overhang. The overhang tends to be at the same temperature as the outdoors and the melted water will refreeze and form an ice dam and icicles. The ice dam can cause damage to the roof, which will result in water leaks to the inside. Frequently the result will be a water spot on the ceiling under the roof damage.

What to Do if an Ice Dam Occurs:

  • Don’t get on your roof yourself, it could be dangerous.
  • Avoid standing on the ground and “chipping away” at the ice. Not only could this cause damage to your roof, but you can be seriously injured by falling ice and debris.
  • Having a roofing contractor fix your roof leak will not prevent future ice dams.
  • Seal air leaks and duct air leaks in your attic to stop warm air leakage.
  • Check your attic insulation, replace anything damaged and add additional. This prevents warm air from your home from getting in your attic.
  • Provide adequate attic ventilation. Check to make sure attic insulation is not blocking roof ventilation. You want your attic to be the same temperature as outside.
  • Clean leaves and other debris from gutters before the first snow. This will help prevent ice build-up in gutters.

Have an energy specialist or air sealing professional do an in-home evaluation. A good specialist will use diagnostic equipment to evaluate the performance of your home and generate a customized list of improvements.

Water Damage?

Call SERVPRO of Highland Park/Deerfield Today 847-557-1080

Winter Water Damage Clean Up

2/1/2019 (Permalink)

We offer free estimates

The extreme cold of winter can cause frozen and burst pipes. Sometimes it obvious and sometimes it's not noticed right away causing more issues down the road.

Signs that you have a burst pipe

-water marks on ceilings or walls

-standing water and puddles

-water discoloration and odors

-water pressure issues

-strange sounds when using water

If you find you have a burst pipe, use these four steps

  1. Turn off your water supply
  2. Trace the water/damage and locate the damaged pipe
  3. Call a Plumber to repair
  4. Bring in a professional drying crew

SERVPRO of Highland Park/Deerfield has the professional equipment and experience to dry and clean your home. Our goal is to restore everything to how it was before the damage occurred and keep you informed during the entire process. Call us today!

Don't forget to test your Sump Pump

The Polar Vortex may have left, but a thaw is coming which means increased water in the area. You may have survived the freeze, but are you prepared for the flood? A quick check of your sump pump will ensure proper functioning that can save you from more water damage. Click the link to learn how to test your sump pump

https://homeguides.sfgate.com/test-sump-pump-34954.html

Highland Park 24 Hour Emergency Water Damage Service

3/7/2018 (Permalink)

SERVPRO of Highland Park/ Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – 847-557-1080

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland Park/ Deerfield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

·         Your name and contact information

·         Your insurance information (if applicable)

·         The street address of the water-damaged home or business

·         When did the flooding or water damage occur?

·         What caused the water damage (if known)?

·         Is there electricity available (on-site)?

About SERVPRO of Highland Park/ Deerfield

SERVPRO of Highland Park/ Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highland Park/Deerfield Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/1/2017 (Permalink)

This flooded basement was caused by a sump pump failure

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Highland Park/Deerfield basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today – 847-432-1222

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

Highland Park/Deerfield 24 Hour Emergency Water Damage Service

8/5/2016 (Permalink)

SERVPRO of Highland Park/Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 847-842-1222

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Highland Park/Deerfield

    SERVPRO of Highland Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.