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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Commercial Cleaning in Lake County, IL

3/2/2020 (Permalink)

ServprOXIDE image and facts SERVPROXIDE® is a powerful disinfectant that is both EPA registered and safe for the environment.

SERVPRO of Highland Park/Deerfield is committed to providing our commercial partners and communities with resources on how to clean and disinfect spaces and reduce risk to human health.  Our trained professionals are prepared with specialized products to reduce health risks in your business or home.

RESIDENTIAL, COMMERCIAL & HOSPITAL DISINFECTANT

  • Kills harmful bacteria on hard and soft surfaces
  • Removes mold and mildew & keeps it from growing for up to 4 weeks
  • Sanitizes hard and soft surfaces with a 100% biodegradable surfactant
  • No rinse required for food contact surfaces (D-2)

SERVPROXIDE®

  • Kills mold and mildew at its roots 
  • 99.999% Sanitization of food contact surfaces
  • 7 in 1 cleaner technology
  • Disinfects as it cleans

AREAS OF USE INCLUDE: homes, vehicles, schools, daycares, gyms, locker rooms, sports gear, hospitals, senior living and assisted care facilities, laundry rooms, veterinary, ambulances, laboratories, restaurants, boats, ships, federally inspected building, egg processing premises, refrigerated storage units, HVAC, and AC systems

Call SERVPRO of Highland Park/Deerfield today for assistance at 847-432-1222.

Storm Preparedness in Lake County, IL: Stay Informed

2/27/2020 (Permalink)

servpro logo with snow background SERVPRO of Highland Park/Deerfield is here to help with any storm damage to your home or business.

Emergency Notifications

  • The National Weather Service (NWS) provides alerts and warnings for all hazards through a National Oceanic and Atmospheric Administration (NOAA) Weather Radio (NWR) receiver.  For more information on NWR receivers, visit nws.noaa.gov/nwr/info/nwrrcvr.html.
  • Sign up for emergency alerts and notifications that your community may offer.  Download Be Smart. Know Your Alerts and Warnings for a summary of notifications at ready.gov/prepare.
  • Download the FEMA and American Red Cross apps on iOS or Android at no cost.  These apps may provide information about finding shelters, providing first aid, and seeking assistance for recovery. 

Watches and Warnings

Learn the difference between Advisories, Watches, and Warnings, which describe changing winter weather conditions.  Learning what these terms mean can help you understand how an approaching storm may impact you and what actions to take to stay safe.  These alerts are issued by your local National Weather Service office and are based upon local criteria.

  • Winter Weather Advisories are issued when snow, blowing snow, ice, sleet, or a combination of these wintry elements is expected but conditions should not be hazardous enough to meet Warning criteria.  Be prepared for winter driving conditions and possible travel difficulties. Use caution when driving.
  • Winter Storm Watches are issued when conditions are favorable for a significant winter storm event.  Heavy sleet, heavy snow, ice storms, blowing snow, or a combination of these events are possible.
  • Winter Storm Warnings are issued for a significant winter weather event including snow, ice, sleet, blowing snow, or a combination of these hazards.  Travel will become difficult or impossible in some situations. Delay your travel plans until conditions improve.

In the event that your home or business is damaged by severe weather, don’t hesitate to call SERVPRO of Highland Park/Deerfield for assistance.  Our team is available 24/7/365 for your water damage emergencies as well as a variety of other property repairs.

Storm Preparedness in Riverwoods, IL: Emergency Supplies

2/27/2020 (Permalink)

American Red Cross Emergency Kit SERVPRO is proud to be a partner of the American Red Cross both corporately and locally since 2013.

You may not be at home when a storm starts, so it is important to have basic supplies of food and water as well as a way to stay warm without power in several locations such as your workplace, vehicle, and/or school.  You can build your supplies over time by adding a few items each week or month. For a complete list of emergency supplies, visit www.ready.gov/kitCheck these supplies off of your Winter Storm Preparedness Checklist once you add them to your emergency kit, which appears at the end of this document.

Emergency Communication

Make sure you have everything you will need to get in touch with your family either through cellular phones or email.

Medical Needs

Be equipped to tend to any current or unexpected medical conditions your family members may have.  Ask your doctor about storing prescription meds such as at least a three days’ supply of heart and blood pressure medication, insulin for diabetics, and other prescription drugs such as inhalers for those with asthma.  Include battery backup power for power-dependent mobility devices, oxygen, and other assistive technology needs.

Critical Documents

Place any important documents in a sealed, waterproof container to keep them dry and easily accessible.

Tools and Safety Items

Small items like matches, flashlights, a multi-tool, pocket knife, and a whistle (to signal for help) can make a huge difference for your family while weathering a storm. 

Food/Supplies

Have at least a three-days’ supply of non-perishable food and water for your family. Remember to store anything specific to your family’s needs. 

Warm Clothing and Blankets

Warm clothes and blankets can help prevent hypothermia. Do not forget warm, waterproof, and protective footwear as well as gloves.

In the event that your home or business is damaged by severe weather, please don’t hesitate to call SERVPRO of Highland Park/Deerfield for assistance.  Our team is available 24/7/365 for your water damage emergencies as well as a variety of other property repairs.

Ice Dam Tips for Deerfield Residents

2/26/2020 (Permalink)

ice dam at edge of roof Icicles hanging from your roof might be pretty, but they could be an indication that you may have an ice dam.

An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof. The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation and other areas.  Ice dams usually occur after a heavy snowfall and several days of freezing temperatures. Frequently the result will be a water spot or leak from the ceiling or wall under the roof damage.

Tips for handling and preventing ice dams

  • Don’t get on your roof yourself; it could be dangerous.
  • Avoid standing on the ground and “chipping away” at the ice. Not only could this cause damage to your roof, but you can be seriously injured by falling ice and debris.
  • Seal air leaks and duct air leaks in your attic to stop warm air leakage.
  • Check your attic insulation, replace anything damaged, and add additional insulation. This prevents warm air from your home from getting in your attic.
  • Provide adequate attic ventilation. Check to make sure attic insulation is not blocking roof ventilation. Your attic should be a temperature similar to the outdoor temperature.
  • Clean leaves and other debris from gutters before the first snow. This will help prevent ice build-up in gutters.
  • Have an energy specialist or air sealing professional do an in-home evaluation. A good specialist will use diagnostic equipment to evaluate the performance of your home and generate a customized list of improvements.

If you have experienced interior water damage in your home or business, please utilize the professionals at SERVPRO of Highland Park/Deerfield.  Our trained technicians are available 24/7/365 to assist with your water emergencies. Call today at 847-432-1222.

Fire Restoration 101: Types of Soot

2/25/2020 (Permalink)

black soot webs appear similar to spider webs spread across the ceiling of a home Soot webs caused by wet soot formed during a house fire.

There are two different types of soot: wet and dry. Before restoration begins, SERVPRO of Highland Park/Deerfield will test the soot to determine which type of damage occurred. The cleaning procedure we use will then be based on the information identified during pretesting.

Wet Soot - Plastic and Rubber

  • Low Heat,
    smoldering, pungent odor, sticky, smeary. Creates smoke webs that are more difficult to clean.
  • Example: plastics, synthetics, household fires

Dry Soot - Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.
  • Example: organic materials, wildfires

Protein Soot - Food products

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • Example: grease or food, kitchen fires

A fire is one of the most devastating events a home or business owner can encounter. Each smoke and fire damage situation is different, and each requires a unique solution for the specific situation.  SERVPRO of Highland Park/Deerfield has the equipment, expertise, and experience to restore fire and smoke damage. It is our number one priority to treat your family with respect and your property with care.

Call SERVPRO of Highland Park/Deerfield today at 847-432-1222 for a free inspection to assess your unique situation.

SERVPRO of Highland Park is an IICRC Certified Firm

2/21/2020 (Permalink)

IICRC logo Staying current with IICRC standards and training is important in providing excellent mitigation results.

If you browsed SERVPRO® of Highland Park/Deefield’s website, you may have seen that our crew is IICRC certified. The Institute of Inspection, Cleaning and Restoration was founded in 1972 with industry standards that are certified by the American National Standards Institute. Just as you would expect service professionals such as doctors, electricians, plumbers, or car mechanics to be trained in their fields and keep up to date with cutting edge technology, we at SERVPRO® of Highland Park/Deerfield also require the same education and experience from our employees.

When we say our crew is IICRC certified, we mean:

  • Our employees keep up to date with standards in the cleaning and restoration industry.
  • We exhibit professionalism when taking care of your home or business.
  • Staff are up to date with the latest technological advances in cleaning and jobsite documentation.
  • The Crew has been trained with in-class study, field experience, continuing education, and comprehensive exams.
  • We reference and follow the ANSI/IICRC S500 Standard Reference Guide
  • Background checks are performed on all employees.
  • ID badges are worn and references are available.

You can be assured that our crew is professional and ready to answer your questions. They will explain with care the process that we will take whether it be water extraction, structural drying, fire damage, mold remediation, deodorization, or reconstruction.

Call SERVPRO of Highland Park/Deerfield with confidence at 847-432-1222 for all of your cleanup and restoration needs.

A 5 Star Customer Review in Lincolnshire, IL

2/21/2020 (Permalink)

Review from a customer in Lincolnshire, IL A 5 star online review from our customer is the highest form of compliment we can receive at SERVPRO of Highland Park/Deerfield.

At SERVPRO of Highland Park/Deerfield, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written by a customer in Lincolnshire, IL who experienced water damage in her home.  Elizabeth H. writes, “Ken, Arturo, Miguel and John were terrific! Arrived quickly and did a great job. Very professional and kind!”

Here at SERVPRO of Highland Park/Deerfield, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  

We are here for your emergencies 24/7/365.  Give us a call for help at 847-432-1222.

A Happy Customer in Highland Park, IL

2/19/2020 (Permalink)

Review from a customer in Highland Park, IL At SERVPRO of Highland Park, we aim to exceed customer expectations through caring and professionalism.

At SERVPRO of Highland Park/Deerfield, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service.  When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written by a customer in Highland Park, IL who experienced a flood in his home.  Dustin R writes, “Ken W and Josh J were absolutely the best.  Professional, efficient, and courteous.  When a toilet that overflowed ultimately created a flood in our basement, they detailed out their plan and took my two young kids into consideration.  Can’t recommend these two guys more.  Outstanding work!”

Here at SERVPRO of Highland Park/Deerfield, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365.  Give us a call for help at 847-432-1222.

Content Restoration after Water Damage

2/19/2020 (Permalink)

flooded commercial space with furniture SERVPRO of Highland Park/Deerfield can dry and restore your commercial or residential space.

Restore Vs. Replace

We specialize in cleaning contents after water damage. SERVPRO of Highland Park/Deerfield strives to restore instead of replace to help keep insurance costs down and save your sentimental items. So how do we assess items that have been exposed to water? There are a few main considerations: 

  1. Class of water affecting the items.  Is the water contaminated?
  2. Materials affected.  Are the items made of porous or non-porous materials?
  3. Length of time affected.  How long has the water been standing stagnant?

When should you replace?

  1. Soft/Porous contents affected by water containing sewage.  Category 3 or “Black Water”
  2. Materials have been affected for an extended period of time and are showing signs of microbial growth.

When can you restore?

  1. Hard contents that have not been penetrated by contaminated water.
  2. Soft contents that have been affected by Category 1 or “clear” water and sometimes Category 2 “gray” water.

At SERVPRO of Highland Park/Deerfield, our first step is to determine which items have been exposed to water as well as to what category of water. Then we make sure the items are dry and free of any moisture. This helps our water damage professionals determine what can be saved and what cannot. This process is also used for furniture, upholstery, and carpet cleaning and restoration.

Deerfield Fire Restoration 101: Pretesting

2/19/2020 (Permalink)

After a fire why is pretesting so important?

At SERVPRO of Highland Park/Deerfield, fire damage professionals use pretesting to determine the scope of the loss, type of fire loss, and the method of cleaning for areas that have been affected. This process also helps determine what items are restorable or repairable vs. those items that will need to be replaced. 

Factors determined by pretesting:

  • Cleaning Method
  • Condition of Surface
  • Level of Soil
  • Type of Soil
  • Pre-Existing Conditions

Pretesting helps to ensure our customers are back into their home as soon as possible, within a realistically accurate time estimate. For help 24/7/365, call on the professionals at SERVPRO of Highland Park/Deerfield today at 847-432-1222.  We are here to help.

Dealing with a Water Loss: What to Expect

2/3/2020 (Permalink)

Water and flooding emergencies can happen at any moment and can be devastating. SERVPRO of Highland Park/Deerfield provides emergency cleaning and restoration services 24 hours a day, 7 days a week – including holidays.

Initial steps we take:

  • Survey the damage and premises, identifying any safety concerns.  Our first priority is to attempt to “preserve and protect” your structure and contents. 
  • Identify the source or type of water and make sure that its source has been stopped. Water that is contaminated, such as sewer water requires specialized cleaning. 
  • Identify and locate any visible mold growth. Mold can create health concerns for anyone in the household.
  • Measure temperature and humidity for the drying analysis; this process will determine what equipment we will need in order to remove all the moisture from the contents and structure. This is very important because it helps minimize property damage and mold growth. 

We understand when dealing with a water or flooding loss you may feel scared, confused, and stressed. During this difficult time, you need a company with the experience and training to help you through it. SERVPRO of Highland Park/Deerfield has the water damage experience and training to help you through this tough time.  We are available 24/7/365 at 847-432-1222.

Fire Restoration 101: Safety First

1/27/2020 (Permalink)

kitchen area after a fire heavy soot House fires have many sources. This one was caused in a kitchen by a dishwasher malfunction.

After your fire has been put out you may be left with the question, “What should I do next?”  SERVPRO of Highland Park/Deerfield can help. We will walk you through your next steps. Safety is our number one concern until help arrives, so here are some basic do’s and don'ts:

Do:

  • Limit the movement of damaged areas
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.

Don't:

  • Do Not touch contaminated surfaces
  • Do Not attempt to clean walls, carpet, contents,or other contaminated surfaces
  • Do Not use food, cosmetics or medications exposed to soot.
  • Do Not send clothing to ordinary cleaner; improper cleaning may set odors

No one wants to experience a fire in their home or business.  If you experience this and need help, please give us a call at 847-432-1222.  SERVPRO of Highland Park/Deerfield has the expertise and experience to assist you in the cleanup and restoration of your property.  We are here to help!

Flooded Basements

1/6/2020 (Permalink)

Flooding most often occurs during heavy rainfall, but can happen any time for a variety of reasons.  Basements are more prone to flooding because they are the lowest level of a building or home and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure

SERVPRO of Highland Park/Deerfield personnel are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week/365 days a year
  • We’re a Preferred Vendor to most National Insurance Companies
  • We Can Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • We use advanced Inspection and Extraction Equipment

A flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

Basement Flooded? Call SERVPRO of Highland Park/Deerfield Today- We’re Ready To Help 847-557-1080

Deerfield Flooding, Storms and Mold

7/18/2019 (Permalink)

Call SERVPRO for water damage from storms

After a disaster or storm when a significant amount of homes and businesses have been affected by water damage many people have concerns and questions about mold indoors. Any material that is wet must get dried quickly. Mold growth can occur within 48-72 hours in a damp, high humidity environment.

With a water loss from a Category Three contamination, some material may need to be discarded. Water from a flood that comes in a home is filled with contaminants, pesticides, animal droppings, fuel, and silt. With water intrusion in the home, the relative humidity temperature indoors can raise giving mold the perfect climate to grow.

Our SERVPRO of Highland Park/ Deerfield technicians are Institute of Inspection and Cleaning Restoration (IICRC) trained to remove water and decrease the relative humidity in your home after water infiltration. If mold is visible, there are different methods of removal based on the material that mold resides. At the job completion, SERVPRO of Highland Park/ Deerfield also uses an antimicrobial solution to assure that no mold spores will grow in the present mitigation project.

Fire Pit Safety

7/18/2019 (Permalink)

Enjoy your firepit more after following these tips.

Relaxing around a fire pit is one of the best ways to spend a summer night. They are a perfect addition to your outdoor space, but they key to having fun is staying safe. Outdoor fire pit injuries have tripled in the last few years. 

Here are eight easy safety guidelines to follow to ensure you have fun without worry:

1. Choose the right location.

The first step to fire pit safety? Finding a level surface in an open area. Your fire pit should be at least 10 feet from your home, your neighbor’s yard and any plants. Overhanging branches, wooden decks, or fences are a big no-no. That means fire pits should never be beneath canopies, below covered patios or under trees.

2. Pick your fuel.

If you’re going for a nostalgic fire pit, a wood-burning pit is the way to go — enjoy the kindling and the crackling. Want fire on demand? Gas or propane pits offer a quick-lighting option. And, now, many store-bought fire pits allow you to switch between wood and gas.

3. Use the right wood.

Make sure to use seasoned hard woods. Construction materials like plywood can release toxic fumes, white soft woods can spark and pop excessively. Only use wood that’s short enough to fit entirely in your pit, so it doesn’t stick out.

4. Don’t use fuel accelerates.

Like with fireplaces, using fuel accelerates like lighter fluid is extremely unsafe. Not only can they release toxic fumes, but they can start an explosion or cause your fire to grow too quickly.

5. Buy and use a screen.

Fire pit screens are one of the best way to keep your fire in the pit. You’ll protect your guests from errant embers and sparks that could ignite dry material like clothing. Choose a screen of heat-resistant metal like cast iron or steel.

6. Always check the weather report and burn status.

Windy days are dangerous for fires, as it can unexpectedly spread. Before heading out to the fire pit, check with your county’s air quality department. When pollution levels are high, this government body may issue “no burn” restrictions to limit particulate matter and carbon dioxide levels.

7. Be smart around fire.

You wouldn’t leave your children around an unattended pool, right? Always have an adult present when the fire is burning. Don’t wear flowy clothing that could flutter into the flame. Don’t drink excessively when burning a fire. And never leave a fire pit burning overnight.

8. Alert your insurance agent.

You may need to disclose your fire pit for your homeowners insurance policy. Reach out to your Farm Bureau agent to make sure your yard and home are properly protected.

What is that Stain on the ceiling?

6/26/2019 (Permalink)

Big or small, water stains can lead to mold if not properly inspected.

You’ve likely seen a brown sport or a yellow stain on ceiling drywall somewhere, like a living room ceiling. These yellow stains with light brownish borders are water spots, which are often caused by a roof or pipe leak above the ceiling where the spot is located.

Many DIY websites advice you to find and fix the cause of the leak and then apply latex paint on the spot on the ceiling to cover up the stain.  

But you also need to check for moisture! If you have a water damage and don’t properly dry the area it affected, you are setting up an environment ready for mold growth.

Moisture Leads to Mold in Attic

Since we tend to see these water stains on a ceiling, we tend to spot the area of trouble coming from the attic. Some homeowners and commercial property managers that have called us have followed DIY advice websites but forgot to check for moisture. What this means is simply that they didn’t properly dry their attic after finding a water damage, which many times is caused by a roof leak. The result was an attic space that remained dark, warm, and humid. In other words, the attic became a prime spot for different types of mold growth.

The problem of indoor humidity is also common in places where hot water is used. For example, bathrooms where a hot shower is run at least once a day are prime spots for moisture problems. A simple solution is to turn on the exhaust fan after running hot water. This lets the humidity leave the room which will help with possible mold growth.

Underestimating the Water Damage Restoration Process

Many people underestimate the water damage restoration process, and we can understand why.  On the surface, it all looks simple enough. Extract the water, set down drying equipment, and you’re done. However, there is science behind the decisions made by professional water damage restoration companies.

For us at SERVPRO of Highland Park/Deerfield, every decision is data driven. Our technicians use a sophisticated program that uses psychometric measurements and principles to set just the right amount of drying equipment. We’re also trained to place that equipment in the correct places to maximize the efficiency of our professional machines. Finally, we visit every water damaged property every day to monitor atmospheric readings that tell us how well the drying process is going and if we need to make any changes.

What If I See a Water Spot on My Ceiling?

Don’t wait to get it taken care. Since the spot is a symptom of a problem in the space above it, delaying getting it fixed may result in further damage to your property.  

SERVPRO of Highland Park/Deerfield is a full service provider. If you find a water spot, we’ll do the following:

  1. Find the source of the leak and get it fixed.  

The leak will likely be from a slowly leaking pipe or small roof damage. In the case of roof damage, we will install an emergency roof tarp to prevent other types of weather from entering your home. Our reconstruction team can give you a bid to permanently fix your roof, or we can work directly with your insurance company to process your roof damage claim.

  1. Check for wet structure and materials in your attic.  

We will inspect your attic and find all the wet spots. Our team of technicians will set up the right professional equipment to start the drying process. We will monitor the equipment and atmospheric readings of your attic every day until we know its been dried to goal.

Any insulation that is wet will have to be removed. We will bag it and vacuum the area to get the space ready for new, dry insulation.

If we find that any material has been permanently damaged due to the water damage, it will be removed and replaced. It’s especially important to replace structural elements a home needs to stay stable like cross beams. Our reconstruction team will get involved if any rebuild needs to happen.

  1. Perform a mold inspection and, if needed, mold remediation.

If we find a mold problem in your attic,  we will begin mold remediation steps. Small or large, we have handled both situations hundreds of times for all kinds of mold, and we will walk you through it every step of the way.

  1. Inspect your ceiling.

If your ceiling is intact, dry, and safe, it’s okay to leave it as is. If you’d like it repainted to match the rest of your ceiling, this can easily be scheduled.  

If your ceiling has suffered permanent damage, we will cut out the damaged portion and dispose of it. A temporary ceiling cover will be placed to protect the room from the work happening in the attic. The damaged portion can be rebuilt by our reconstruction team and painted to look at like the rest of the ceiling.  

Filing an Insurance Claim

If you choose to file an insurance claim, we’ll be there to help. We routinely work with every insurance company to process our customer’s claims.  

Once you receive a claim number, the administrator assigned to your file will make contact with your insurance adjuster and begin the paperwork. We will send your adjuster daily updates and documentation of the work being performed. If you ever have any questions about your claim, your administrator will be ready to help.

Common Commercial Water Damage Problems

6/25/2019 (Permalink)

Whether your business has a broken pipe or another common issue that can lead to water damage, it’s often helpful to know how to react to prevent major damage from occurring. Knowing what problems commonly occur and how to react can help you prevent your business from sustaining water damage.

1. Sewer Backups

Sewer backups are often caused by blockages, and backups can result in costly repairs. However, knowing the signs of a sewer backup can help you prevent your business from flooding. If a sewer is backed up, you may notice that your sinks or toilets aren’t draining as quickly as they should. If you do have a backup, it can be helpful to have a plumber inspect your sewer lines, and regularly having your sewer lines cleaned can help to prevent future backups.

2. Pipe Issues

While a broken pipe can cause a building to flood, a leaky pipe can also cause damage to a business. Often, you can temporarily fix a leaky pipe by sealing it. However, because a leaky pipe could be an indicator of other issues, you may want to have your pipes examined to ensure there aren’t any hidden problems. In the case of a pipe that is broken, turning off the water in your building is often the best solution.

3. Faulty Appliances

In addition to sewer systems and pipes causing water damage, appliances can also be the cause of water damage. Frequently cleaning your appliances can help prevent them from malfunctioning. However, if you do notice that an appliance is leaking, backed up or is simply not working as it should, knowing how to safely and quickly shut off the appliance can be helpful.

Understanding what water damage issues commonly occur in businesses and knowing what to do if you notice these issues can help protect your business. If your business has been damaged from a broken pipe or other problems, it can help to work with water repair experts.

Types of Fire Extinguishers

6/24/2019 (Permalink)

Having access to a fire extinguisher in your  home at all times is important to home safety but do you know what type of extinguisher to have ? Did you know that there are different types of fire extinguishers for different types of fires? Fire extinguishers are sorted into  different categories based on the types of fire they are used on there is Class A,B, C and K fires and the fire extinguishers are labeled according to the type of fire the extinguish. Here are the types of extinguishers and the types of fires they extinguish:

Class A extinguishers are water extinguishers and are used on ordinary combustibles such as:

  • Paper
  • Cloth
  • Wood
  • Rubber
  • And many plastics

*** Never use water extinguishers to extinguish flammable liquid fires.

*** Never use water extinguishers to extinguish an electrical fire.

Class extinguishers are CO2 Extinguishers and are used on flammable liquids such as:

  • Fires in oils
  • Gasoline
  • Some paints
  • Lacquer
  • Grease
  • Solvents
  • And other flammable liquids

*** Never use CO2 extinguishers in a confined space, it can create a breathing hazard if proper respiratory equipment is not being used.

Class extinguishers are a Dry Chemical Extinguisher and are used on electrical equipment such as:

  • Fires in wiring
  • Fuse boxes
  • Energized electrical equipment
  • Computers
  • Other electrical sources

Class extinguishers are used for kitchen fires such as:

  • Fires involving combustible cooking fluids such as oils and fats

Multipurpose extinguishers combine Class A,B,and C  is a multi-purpose dry chemical extinguisher and can be used on:

  • Class A,B and C fires.

Now that we have gone over the types of fire extinguishers in your home, what do you do in the event of a fire at your home?

  1. Call the Fire department immediately
  2. Make sure you have a safe exit strategy before approaching the fire. Do not allow the fire to come between you or your exit.
  3. Identify the proper fire extinguisher needed ( Having an A,B,C extinguisher would cover all possible scenarios)
  4. Use the P.A.S.S. technique to extinguish the fire . P.A.S.S. stands for Pull, Aim, Squeeze and Sweep.
  5. Back away from the extinguished fire in case of a flare up.
  6. Evacuate immediately if the extinguisher is empty and /or the fire progresses past the initial stage.

If the fire is out of control or you doubt your ability to extinguish it ...EVACUATE IMMEDIATELY! The safety of you and your family is of the utmost importance, personal belongings and homes can be replaced, your life can not.

After the fire has been extinguished by you or the fire department give us a call here at SERVPRO of Highland Park/Deerfield. We have years of experience in fire and water damage. Our team of technicians is experienced and trained in dealing with fire and water clean up. We are available 24 hours a day, 7 days a week , 365 days a year. Call us at 847-557-1080.

Don't let Severe Weather ruin your Summer

6/14/2019 (Permalink)

Be severe weather ready

Severe Weather can affect your property in multiple ways. With Summer in Illinois is full effect there’s always things to prepare for Thunderstorms to keep yourself safe. These tips listed below will help you know what to do to save your property and love ones from damage.

How to Prepare for Thunderstorms

  • Learn about your local community’s emergency warning system for severe thunderstorms
  • Discuss thunderstorm safety and lightning safety with all members of your household
  • Pick a safe place in your home for household members to gather during a thunderstorm This should be away from windows, skylights and glass doors that could be broken by strong winds or hail
  • Make a list of items to bring inside in the event of a severe thunderstorm
  • Make trees and shrubbery more wind resistant by keeping them trimmed and removing damaged branches
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home
  • Consult your local fire department if you are considering installing lightning rods
  • Get trained in first aid and learn how to respond to emergencies
  • Put together an emergency preparedness kit
  • Review the Be Red Cross Ready - Thunderstorm Safety Checklist

We are here for any size Storm Damage situation 24 hours a day and 7 days a week! Call Today 847-557-1080.

Preventing Electrical Fires in your Home

6/13/2019 (Permalink)

Overloading circuits are a major cause of home fires

According to the National Fire Protection Association, 47,700 home fires in the U.S. are caused by electrical failures or malfunctions each year. These fires result in 418 deaths, 1,570 injuries, and $1.4 billion in property damage. Overloaded electrical circuits are a major cause of residential fires. Help lower your risk of electrical fires by not overloading your electrical system.

Overloaded circuit warning signs:

  • Flickering, blinking, or dimming lights
  • Frequently tripped circuit breakers or blown fuses
  • Warm or discolored wall plates
  • Cracking, sizzling, or buzzing from receptacles
  • Burning order coming from receptacles or wall switches
  • Mild shock or tingle from appliances, receptacles, or switches

When choosing lighting for your home, it is important to understand that some light switches have more functions than simply turning on lights.  These added features such as timers and dimmers can make your home more convenient and efficient. If you are thinking of making a switch, contact a qualified electrician to make sure that the lighting you choose is compatible with your home.  And remember, all light switches should be installed by a professional.

Don't Take These Warning Signs Lightly:

  • The wall plate is hot to the touch.
  • There is discoloration of or around the switch plate.
  • Lights dim and/or flicker without cause.
  • You hear crackling, popping, or buzzing from your outlet.
  • Often Breakers trip or fuses blow when the switch is turned on.
  • You detect an odor when a switch is used.
  • The switch leans to one side or feels loose when operating.
  • You often experience a shock when operating the switch.
  • Lights get brighter or dimmer when other appliances turn on or off.
  • The home is over 40 years old and has aluminum wiring, but has not recently undergone a safety inspection by an electrician.  

If your lighting control points are characterized by any of the above, have your home's electrical system inspected by a qualified electrician as soon as possible.

How to prevent electrical overloads:

  • Never use extension cords or multi-outlet converters for appliances
  • All major appliances should be plugged directly into a wall receptacle outlet. Only plug one heat producing appliance into a receptacle outlet at a time
  • A heavy reliance on extension cords is an indication that you have too few outlets to address your needs. Have a qualified electrician inspect your home and add new outlets
  • Power strips only add additional outlets; they do not change the amount of power being received from the outlet

Hopefully these tips can help keep your home safe and protected from fires caused by electrical malfunction, though accidents do occur. Our crews here at SERVPRO of Highland Park/Deerfield see a handful of electrical fires each year, especially during the summer when extra fans and a/c units are plugged in and in winter when plug in heaters are in use as well as holiday lights. 

Understanding Commercial Flood Insurance

6/12/2019 (Permalink)

Is your Business covered from a Flood?

Flood insurance is a coverage that is often overlooked by many businesses that are not located within a Special Hazard Flood Area (SHFA), aka the 100 year flood plain.  Contrary to popular belief, flood insurance can be purchased by just about anyone in the United States whether you are in a SHFA or not.

The federal government’s National Flood Insurance Program (NFIP) is the primary writer of flood insurance in the country; however they offer only limited property limits and limited coverage options. For a business, the NFIP will offer up to $500,000 of coverage on the building and $500,000 of coverage on the contents in the building, with deductible options up to $50,000.  However, unlike most property policies that will offer Replacement Cost coverage (no deduction for depreciation), the NFIP’s loss settlement structure is Actual Cash Value only, meaning they willdeduct for depreciation on both the building and the contents.  Also, the deductible applies separately to the building and contents (two deductibles).  Finally, the NFIP does NOT offer Business Interruption coverage.  So if your business is shut down for any period of time after a flood loss, there will be no compensation for your lost business income.

Fortunately, there are a few non-NFIP insurance markets that have recently begun writing flood insurance in competition with the NFIP, and some will offer Business Interruption coverage.  But non-NFIP markets don’t accept every risk like the NFIP does so they won’t write everyone.  Another possible way to get Business Interruption coverage is to purchase excess flood coverage above the NFIP policy.  This would give you additional flood property limits above the NFIP’s $500,000 and then you may be able to add Business Interruption coverage to the excess policy.  You would have to decide if the additional cost is worth the coverage, but most people who have suffered an uncovered loss usually wish they had paid the extra money after the fact.

Tips on protecting your vehicle during a hail storm

6/12/2019 (Permalink)

Hail can do a lot of damage to your vehicle

A hail storm can do a lot of damage to the windows, metal, and paint of your car, but there are steps you can take to protect your car from damage, with the recent spring storms here in Northern IL scattering anything from pea sized to baseball sized hail it’s important to know what to do if and when a hail storm strikes. Here are some tips to help keep you safe during extreme weather.

  • Get covered parking—Covered parking can save you a lot of hassle and money, especially in the middle of the country. Make sure to listen to hourly weather reports and move your car into the garage before a storm hits. Don't wait till the last minute to have a space cleared out to properly store you're car. If you don't have room in your garage or a carport, seek alternative parking.
  • Ride out the storm—If you don’t have access to covered parking, try to find temporary shelter. Local malls, for example, usually have parking garages where you could park if you know a storm is brewing. If you don’t have a covered place to store your vehicle, find those options for the big storms. Use large buildings as hail shadows if you can’t find an area with covered parking. If a storm is coming from the east, for example, park on the west side of a large building. If the winds are strong enough, the building may be able to shield your car, causing hail to blow completely past it. If you do get stuck driving in hail, it's best to travel either toward or away from it. The reason is because windshields are better designed to withstand the impact of hail, whereas side windows may not be.
  • Use blankets or car covers—If you don’t have a shelter option, and you know a storm is coming, get something over your car. Some companies sell car covers specific to this purpose, but you can use your own blankets as well. Just make sure you duct tape them down—the winds can pick up pretty quickly during hail storms. The tape can leave a sticky residue on your car, but most likely won’t cause any damage to the paint. (Prepare in advance for this. Opt for personal safety and don’t do this if the storm is happening within a matter of minutes.) If you’re caught someplace where you don’t have the option to cover your car this way you can use your floor mats to place over your windshield to help prevent the hail from breaking it. It’s not the best option but at least it’s something

Always stay protected during a hail storm and do not leave your vehicle unless it’s necessary as hail can cause serious bodily damage. If you’re caught in a hail storm while driving and large sized hail is hitting your car, pull over, Make sure you pull completely off the highway, and cover up with a blanket, jacket or whatever you have available in your car to use to shield yourself just in case the hail were to break any glass in your vehicle. Get onto the floor face down, or lay down on the seat with your back to the windows if possible. Put very small children under you, and cover their eyes.

9 Tips for Safe Summer Grilling

6/11/2019 (Permalink)

These easy to follow tips will help you and your family enjoy safe summer BBQs.

As the weather gets warmer, more people use outdoor grills. Each year, outdoor grilling causes an average of 8,900 home fire, according to the National Fire Protection Association (NFPA). 

Gas grills cause more home fires that charcoal grills, but regardless of the type you own here are 9 BBQ safety tips that will keep you and your home safe this summer.

  1. Grill outside and away from any structures

Charcoal and gas grills are designed for outdoor use only. However, NFPA reports that more than one-quarter (27%) of home fires started by outdoor grills began in a courtyard, terrace or patio, and 29% started on an exterior balcony or open porch. Pay attention to overhanging tree branches when you set up your grill.

  1. Make sure your grill is stable

Only set up your grill on a flat surface and make sure the grill can’t be tipped over. Consider using a grill pad or splatter mat underneath your grill to protect your deck or patio.

  1. Keep your grill clean

Remove grease or fat buildup from both the grill and the tray below the grill. If you are using a charcoal grill, allow the coals to completely cool off before disposing of them in a metal container.

  1. Check for propane leaks on your gas grill

Before you barbecue, check the gas tank hose for leaks by applying a light soap and water solution to the hose and then turning on the gas. If there is a propane leak, the solution will bubble. Other signs of a propane leak include the smell of gas near the barbecue or a flame that won’t light.

  1. If the flame goes out, wait to re-light

If you are using a gas grill and the flame goes out, turn the grill and the gas off, then wait at least five minutes to re-light it.

  1. Take care around the grill

Never leave a lit grill unattended. Don’t allow kids or pets to play near the grill. Never try to move a lit or hot grill, and remember the grill will stay hot for at least an hour after use.

  1. Be careful with charcoal starter fluid

If you use a charcoal grill, only use charcoal starter fluid. If the fire starts to go out, don’t add any starter fluid or any other flammable liquids to the fire. Consider using a charcoal chimney starter, which uses newspaper to start the fire instead of starter fluid.

  1. Wear the right clothing

Clothing can easily catch fire, so be sure your shirt tails, sleeves or apron strings don’t dangle over the grill.

  1. Be ready to put out the fire

Have baking soda on hand to control a grease fire and a fire extinguisher nearby for other fires. If you don’t have a fire extinguisher, keep a bucket of sand next to the grill. Never use water to put out grease fire.

We Specialize in Flooded Basement Cleanup and Restoration

5/29/2019 (Permalink)

Sump Pump damage can spread quickly

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today – 847-432-1222

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use S500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

How's the air quality inside your home?

5/9/2019 (Permalink)

Could dirty air vents be making you sick?

Did you know that your ventilation system determines your indoor air quality? Dirty ducts can circulate contaminates such as mold or irritating dust as well as unwanted odors throughout your home or business. SERVPRO of Highland Park/Deerfield is a professional service that will inspect and clean your heating, ventilation, and air conditioning unit (HVAC).

How does our SERVPRO Duct Cleaning System work?

  1. Our patented equipment automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth prior to beginning vacuuming.
  2. A powerful push-pull air delivery and collection system that will transfer the debris from the duct to a 16-gallon container.
  3. Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the air stream. These HEPA filters capture debris and keep the indoor environment clean.
  4. Part of an optional process, a sealant or coating may be sprayed to address odor or microbial concerns.

In addition, filters will need to be cleaned or replaced to remove odor and dirt.

Improve your indoor air quality today!

For more information or to schedule a residential or commercial duct cleaning appointment, contact us at 847-557-1080.

24/7 Water Damage Clean Up

3/7/2019 (Permalink)

Call us 24/7 for your water damage needs

SERVPRO of Highland Park/Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 847-557-1080

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland Park/Deerfield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Cleaner Air with Houseplants?

3/7/2019 (Permalink)

Over 26 different plants can clean the air for you

Sure, that potted fern is pretty, but can it really help with the air quality in your home?

Plants are notoriously adept at absorbing gases through pores on the surface of their leaves. It's this skill that facilitates photosynthesis, the process by which plants convert light energy and carbon dioxide into chemical energy to fuel growth. Indoor plants help with removing harmful compounds from the air.

Scientists studying the air-purification capacities of indoor plants have found that plants can absorb many other gases in addition to carbon dioxide, including a long list of volatile organic compounds (VOCs). Benzene (found in some plastics, fabrics, pesticides and cigarette smoke) and formaldehyde (found in some cosmetics, dish detergent, fabric softener and carpet cleaner) are examples of common indoor VOCs that plants help eliminate. These VOCs and other indoor air pollutants (such as ozone) have been linked to numerous acute conditions, including asthma and nausea, as well as chronic diseases such as cancer and respiratory illnesses.

An indoor plant's ability to remove these harmful compounds from the air is an example of phytoremediation, which is the use of any plant — indoors or out — to mitigate pollution in air, soil or water.

Some of the plants that scientists have found most useful in removing VOCs include Japanese royal ferns, spider plants, Boston ferns, purple waffle plants, English ivy, areca palms, golden pothos, aloe vera, snake plants and peace lilies.

Clean Air is important when it comes to your home and since winter is still keeping everyone indoors, clean indoor air is a must.

Importance of Reviewing your Insurance

3/7/2019 (Permalink)

How long has it been since your last review?

When was the last time you evaluated your coverages with your agent? Your agent can do an annual check and make sure you are covered where you need it (and aren't paying for coverages you've outgrown). Life changes fast, make sure your insurance keeps up. If you have been wondering if you could bundle your policies, need a different life insurance policy, or bought a new boat, you could use an insurance check. Contact your agent and schedule a brief review today.

Update Home Inventory

Your home inventory is a tool that your agent can use to determine the right level of coverage for your homeowner insurance. Plus, if you have a claim, having an up-to-date inventory will benefit you and get your claim paid faster. If you haven't done an inventory on your home in a while, we have some tips on where to start. If you have completed an inventory, right after the holidays are and ideal time to update! Be sure to share the updated home inventory with your agent when you're done.

Right-Size Your Life Insurance

Life insurance is not one-size-fits-all. Your coverage needs to evolve over time. If you don't have a policy yet, now is a great time to talk to your agent about what type of policy would best suit your needs (and your budget.) We have six things to look for in a life insurance policy.

If you do already have life insurance, is it working hard for you? Could you get more benefit out of your policy while you are still living? Maybe. Talk to your agent about the ways you can make your existing policy work for you and your family.

Earn Discounts

Did you know that you can play a part in determining your auto insurance rates? Check with your agent to see if you qualify for a program that can help you earn discounts based on your good driving behavior. You can also monitor your vehicle health and environmental impact in the process.

If you have a teen driver in the house, you may be able to save even more with a Young Driver Safety program. With this program, drivers under the age of 25 can learn safe driving behaviors, and help you earn discounts on your auto policy premiums.

Prepare for the Unexpected

You try to be as prepared as possible, but you never know what is right around the corner. Prepare for unexpected risks with an umbrella policy. Umbrella earns its name because the coverage arches over your vehicle and homeowner's insurance to provide an extra layer of protection: it starts where vehicle and homeowner's insurance liability limits stop. You might be surprised by all the things umbrella policies cover for an affordable price.

Fire Restoration Professionals

3/7/2019 (Permalink)

Contact SERVPRO for your commercial clean up and restoration needs

A commercial fire is often severely damaging for business owners, and the fire damage restoration process can be intimidating. Thankfully, you can enlist the help of a disaster restoration specialist in the Highland Park/Deerfield, area to take on the brunt of the work.

Here are ways we can help:

1. Availability

SERVPRO of Highland Park/Deerfield offers 24 hour-a-day, seven-days-a-week availability. We are ready and willing to work whenever a disaster strikes your building. You can even call us in the middle of the night during a holiday, and they can quickly be there to offer assistance.

2. Assessment

We will likely start by offering a free assessment of your property. An area walk-through, taking note of all structural damage and property loss, listening to your concerns, and offering an estimate of the work to be completed. Also, we will be the managers of your entire project.

3. Security

Beyond the initial assessment, we offer tarping and board-up services to mitigate further loss and ensure the security of your facility. We even provide 24-hour surveillance, either in person or video. Whoever you choose, make sure that the protection of your property is a priority because receiving your insurance coverage may depend on it.

4. Cleanup and Restoration

While we have expertise in water, fire and smoke cleanup, we are also trained in several disciplines. We can act as intermediaries between contractors, so you can rest assured that your business is cleaned, repaired and rebuilt with the least amount of stress as possible.

The fire damage restoration process can be grueling, but it doesn’t have to be your burden alone. We have excellent contractors in-house and outstanding project managers as well. Reduce your stress and call SERVPRO of Highland Park/Deerfield 847-557-1080.

Dealing with Smoke and Soot after a Fire

3/7/2019 (Permalink)

SERVPRO of Highland Park/Deerfield specializes in Fire and Odor remediation

If you’re dealing with fire damage, it’s time to call the professionals at SERVPRO of Highland Park/ Deerfield. There are several, little-known facts that are crucial to smoke damage restoration procedures. Put your health and property first by learning more about the recovery period.

Ventilation is the First Step

Immediately following a fire, focus on ventilation for the home. The professionals may not be on-site yet, but you can improve the situation right now. Open the doors and windows. Use any fans within the home to move air out of the structure. Our Technicians will bring in industrial fans for this purpose, but get the process started yourself.

Consider your health when it comes to ventilation too. Wear dust masks if you must be inside the home. Remove children, pets and older residents from the premises. The particles in the air can be irritating to some people.

Odors Don’t Dissipate on Their Own

There’s a misconception about fire damage cleanup and ventilation. You might believe that fire odors will simply dissipate with enough fans blowing in the house. Soot and other fire byproducts are chemically based substances. Unless they’re physically removed, they’ll continue to react with the drywall, wood and other materials.

Our smoke damage restoration professionals will clean, remove and service the structure as necessary. They’ll deodorize rooms with careful attention to humidity and corrosion issues. There shouldn’t be any remaining odors after a professional cleanup job. Subtle odors equate to dirty conditions that will only grow stronger over time.

Soot Moves into Every Crevice

Cleaning off the walls and ceilings is only the beginning of the fire damage cleanup process. Most people don’t realize that soot is an extremely fine particle. It floats and lands on nearly every surface. If you have light fixtures near the damaged area, be sure to remove the bulbs and clean them. Soot finds its way into the threaded base. Hazards arise if you turn the fixture on without cleaning it first. Soot can be a fire hazard if it’s not cleaned away in its entirety.

Smoke Damage Restoration Applies to Electronics and Antiques

If soot can find its way into light fixtures, your electronics might fall prey to it too. Discuss fire damage cleanup in reference to your televisions, audio receivers, and other devices. It may take time to restore these items, but it’s worth the effort when it’s done right.

Think about any antiques that you might have as well. SERVPRO restoration experts can bring these items back to life. When an antique has either sentimental or monetary value, restoring it should be part of your recovery process.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today 847-557-1080

Facts About Floods

3/7/2019 (Permalink)

Need to know about floods

What is the difference between a Flood Watch and a Flood Warning issued by the National Weather Service?

Flash Flood Warning: Take Action! A Flash Flood Warning is issued when a flash flood is imminent or occurring. If you are in a flood prone area move immediately to high ground. A flash flood is a sudden violent flood that can take from minutes to hours to develop. It is even possible to experience a flash flood in areas not immediately receiving rain.

Flood Warning: Take Action! A Flood Warning is issued when the hazardous weather event is imminent or already happening. A Flood Warning is issued when flooding is imminent or occurring.

Flood Watch: Be Prepared: A Flood Watch is issued when conditions are favorable for a specific hazardous weather event to occur. A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.

Flood Advisory: Be Aware: A Flood Advisory is issued when a specific weather event that is forecast to occur may become a nuisance. A Flood Advisory is issued when flooding is not expected to be bad enough to issue a warning. However, it may cause significant inconvenience, and if caution is not exercised, it could lead to situations that may threaten life and/or property.

SERVPRO of Highland Park/Deerfield specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

When storms hit the area, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Strom or Flood damage? Call SERVPRO of Highland Park/Deerfield today 847-557-1080

Ways to get Weather Warnings

3/5/2019 (Permalink)

Stay informed, be prepared

Storm season is upon us. Do you know all the ways you can stay informed about inclement weather in your area? Here are some Ways to get Warnings and stay in the know.

Wireless Emergency Alerts

Emergency messages sent by the National Weather Service (NWS) and other agencies via your mobile carrier.

Your phone will receive the alters moments after being issued. Phones that are using cell towers in the alert zone will receive the WEA.

NOAA Weather Radio

A nationwide network of radio stations broadcasting continuous weather info from your local NWS office.

These battery-powered radios are a great source of weather warnings when the power is out and at night when you may be sleeping.

The Internet

Check weather.gov on a desktop or mobile.weather.gov on your mobile device.

Other ways to find warnings online include social media, other weather apps and local news sites.

Local TV and Radio

Local stations broadcast official warnings, plus forecasts and storm tracks from on-air meteorologists.

TV in particular is a great source of emergency info, since radar displays, maps, and other graphics can be shown.

Outdoor Sirens

Only designed to alert people who are outdoors.

Sirens are not intended to alert people who are in cars, homes, or other buildings.

Storm damage can happen, no matter how prepared you are. Call SERVPRO of Highland Park/Deerfield. We have the training, tools and team to help you. 847-557-1080

Indoor Air Quality and your Business

3/5/2019 (Permalink)

How clean is the air in your business?

Most people spend an average of 90% of their time indoors. Much of that time, for adults, is spent in an office, or warehouse, environment. Indoor air quality can contribute to the health and comfort of your employees, customers, and all who visit your place of business.

Why Does Indoor Air Quality (IAQ) Matter?

Many studies suggest that the level of pollutants indoors often surpasses the pollutants outdoors. Poor IAQ can potentially impact the health and wellbeing of your employees.

According to OSHA, the following symptoms have been linked to poor IAQ:

  • Nose, lung, throat, and eye irritation
  • Headaches
  • Fatigue
  • Concentration difficulty

OSHA also claims that specific air contaminants have been linked with varying ailments. Irritants and damp indoor environments may worsen or lead to various conditions.

After examining the potential symptoms of poor indoor air quality, it’s no surprise that good IAQ has been linked to higher productivity and fewer lost work days according to an EPA Report to Congress from 1989. Happy, healthy workers tend to take fewer days off and accomplish more in the workplace.

What Affects Indoor Air Quality?

Fixing indoor air quality is not as simple of a fix as changing a pipe or washing a window. Several independent factors, both indoors and out, can contribute to poor IAQ.

Potential factors include, but are not limited to:

  • Outdoor pollutants such as smoke, smog, etc.
  • Poor ventilation and/or insulation
  • Inadequate moisture and humidity control
  • Untreated smoke damage
  • Spilt chemicals and leaking gases
  • Dust, dirt, and animal dander
  • Fungi, pollen, and other biological matter
  • Tobacco

What Can SERVPRO do?

As mentioned before, many factors can impact IAQ. Fortunately, we offer comprehensive services that tackle many of these factors. At SERVPRO of Highland Park/Deerfield, we offer inspections with recommendations for the best course of action to leave your office with cleaner air.

Emergency Ready Profile (ERP)

3/5/2019 (Permalink)

Are you prepared? Download the app today!

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Call Us today about setting up your READY profile for your business for FREE! 847-557-1080

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property

IICRC Certified Firm

3/5/2019 (Permalink)

We are IICRC Certified

SERVPRO of Highland Park/Deerfield is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Dealing with Storm Damage

3/4/2019 (Permalink)

Storm damage can be stressful. Let SERVPRO help.

Dealing with repairs and insurance companies after severe weather hits your property can be difficult. Homeowners can use the following tips to help tackle the storm damage caused by hard rains, flooding, or storm-related issues.

SAFETY FIRST

If you and your family were away from home when the storm hit, do not return until it has been confirmed safe. Contact a storm damage expert like SERVPRO of Highland Park/Deerfield; we’ll help you determine if your home is safe to return to.

INSURANCE

You will need to contact your homeowners’ insurance adjuster as soon as possible. If your neighborhood has sustained widespread damage, find out if any special teams of insurance agents, relief workers, or contractors are coming to the area. Check your policy to find out what actions you need to take or talk to your agent to make sure you are following the proper procedures. Not following these actions correctly could result in a reduced claim. Inspect your property and make a list of all damages; take photographs of all noted damage if at all possible.

RECORDING AND DOCUMENTING

Document your neighbor’s damages, as well; this can prevent the insurance provider from downgrading your claim by saying the damage is from your neglect of maintenance or other unrelated issues by giving them a way to compare. Keep a record of all the communication you have with your insurance provider, and don’t do any unnecessary repair work yourself. Hire a trusted storm damage restoration service provider such as SERVPRO of Highland Park/Deerfield to handle any repairs.

BE SCAM FREE

Always check the adjuster’s identification. If you are evacuated, ask for money from your claim upfront. If they agree, you will be given a check for an amount that will be deducted from your final settlement. Some providers will automatically offer a partial payment early on during the process. Review it carefully and decline it if you feel uncomfortable with any part of it. Never be afraid to ask questions and to expect an answer that makes sense or seems fair.

Dealing with a storm's aftermath is stressful, but reacting properly will be an immense help and can prevent problems down the road.

The SERVPRO of Highland Park/Deerfield team is ready to help 24/7. Call us for your fire or water damage issues at 847-557-1080

Who is responsible for Water Damage in your Highland Park apartment?

2/27/2019 (Permalink)

Unfortunately, water damage is a common issue homeowners, landlords and renters can face. The aftermath can be devastating making the property unlivable and permanent damage may occur to personal belongings. When water damage occurs in an apartment, who is responsible for the damage cost? The property owner or renter?

Renter rights

Water damage can be unpredictable and it is important to understand your renter rights and understand who is responsible for what in such an event. In general, a landlord is responsible for maintaining the property ensuring that the apartment is livable and functioning up to code. The landlord may refuse repairs, or fail to address them quick in enough – causing further damage such as mold. In the United States, basic principles in tenant rights are in place and outline the party liable for damages.  Depending on the state, rent details can vary so check with your local housing authority.

Review your lease

It’s important to know what your lease states regarding property damage. Most properties have property insurance and will list what type of damage that is covered and what is not. The lease may specify actions that may be in place depending on the severity of the water damage. If the damage is severe and the apartment is unlivable is the tenant still required to pay the rent? Can the landlord evict the tenant or can the tenant cancel their lease without penalty? In general, if the damage is minor, the tenant will not be able to cancel the lease agreement. If the terms regarding property damage are not listed in the lease, speak to your landlord about who is responsible in the event when water damage strikes.

Renter’s insurance

Accidents happen which is why it is essential to have renter’s insurance. Most places require you have it before allowing you to move in an apartment. Depending on the plan you select, coverage can vary from damages to the building, personal content and may even cover the cost of lodging while repairs are being completed.

Landlord Responsibilities

The landlord is responsible for maintaining a functional apartment ensure that it is livable. The upkeep of basic plumbing such as sinks, toilets and tubs fall on the shoulders of the landlord. Failure to maintain or repair these functions may lead to property damage and the landlord is liable due to negligence.

Damage to property and personal belongings

Water damages caused to the building itself such as flooring, walls and utilities should be covered under the landlord’s property insurance. Personal property damages fall to the responsibility of the party at fault for damages, which can be the tenant. For example, if the tenant leaves a faucet on and falls asleep causing water damages.

How SERVPRO of Highland Park/Deerfield can help

Water damage requires a rapid response in order to minimize loss to both the property itself and belongings inside. We are experts at water damage cleanup in apartments and building of all sizes no matter severity of the damage. Our team of experts will assess the damage and develop an appropriate plan to restore and recover your property and contents. Contact us by calling 847-557-1080 to learn more about our water damage clean-up services.

Stay warm without disasters

2/26/2019 (Permalink)

Staying warm doesn't have to be a worry

Winter is still around so we are all still dealing with lower temperatures. Many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves to help keep homes warm. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires cause an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fires in your home during the colder weather.

  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three foot “kid-free zone” around open fires and space heater
  • Test smoke alarms monthly
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

If you need help cleaning up after a fire call SERVPRO of Highland Park/Deerfield 847-557-1080

Ice Dams and Water Damage, Is your attic insulated correctly?

2/13/2019 (Permalink)

Ice dams can cause more damage than you think

Winter weather is still going strong. The area just got a few more inches of snow and tomorrow most of it will melt just in time for everything to freeze again the following day. This last blast of winter will bring many temperature changes and all the ups and downs can cause temporary Ice dams, or water drainage to seep into any available space where it will settle and eventually turn to mold as the weather warms up.

Ice dams usually occur after a heavy snowfall and several days of freezing temperatures. Warm air inside your home leaks into the attic and will warm the underside of the roof causing snow and ice on the roof to melt. The melted water will drain along the roof, under the snow, until it reaches the cold overhang. The overhang tends to be at the same temperature as the outdoors and the melted water will refreeze and form an ice dam and icicles. The ice dam can cause damage to the roof, which will result in water leaks to the inside. Frequently the result will be a water spot on the ceiling under the roof damage.

What to Do if an Ice Dam Occurs:

  • Don’t get on your roof yourself, it could be dangerous.
  • Avoid standing on the ground and “chipping away” at the ice. Not only could this cause damage to your roof, but you can be seriously injured by falling ice and debris.
  • Having a roofing contractor fix your roof leak will not prevent future ice dams.
  • Seal air leaks and duct air leaks in your attic to stop warm air leakage.
  • Check your attic insulation, replace anything damaged and add additional. This prevents warm air from your home from getting in your attic.
  • Provide adequate attic ventilation. Check to make sure attic insulation is not blocking roof ventilation. You want your attic to be the same temperature as outside.
  • Clean leaves and other debris from gutters before the first snow. This will help prevent ice build-up in gutters.

Have an energy specialist or air sealing professional do an in-home evaluation. A good specialist will use diagnostic equipment to evaluate the performance of your home and generate a customized list of improvements.

Water Damage?

Call SERVPRO of Highland Park/Deerfield Today 847-557-1080

Why Should You Call SERVPRO?

2/12/2019 (Permalink)

We are here for you 24/7/365

Here at SERVPRO of Highland Park/Deerfield, we realize you have many options when selecting a restoration and emergency service provider.  So, why should you call us? 

  • We are a one stop shop that can handle any job from start to finish.
  • As one of 1700 individually owned and operated franchises we have access to more support during harsh weather.
  • We are “Faster to any size disaster”.
  • SERVPRO is a trusted name in the mitigation and restoration industry.
  • We work with all major insurance carriers and have relationships with many local providers.
  • Our personal franchise has over 35 years of combined experience in any situation.
  • We always put our customers need first.
  • We have the equipment and training to get any job completed.
  • We can easily handle both commercial and residential properties.
  • Open 24 hours a day, 7 days a week, 365 days a year.
  • We are locally owned and operated so we live and work in the same communities you do.
  • We love what we do and want to help you!

If you have questions, need any assistance or would like a free estimate.  Give us a call today 847-557-1080.

Commercial Water Damage Professionals Discuss Problems With Wet Insulation

2/11/2019 (Permalink)

Contact SERVPRO to evaluate the damage.

When pipes leak above the ceiling or in between the walls inside your Highland Park/Deerfield business, many structural issues can occur. Moisture always follows gravity so leaks that take place above your building or high up behind the wall can cause extensive commercial water damage as it flows to the floor. You may not even notice water damage right away and excessive moisture can saturate acoustic ceiling tiles and drywall forcing them to be replaced. If water flows behind the walls, other structural items such as your studs and insulation can get affected.

Some insulation can be dried out during a commercial water damage project, but other types must be removed and replaced. Most types of insulation get ruined with high moisture levels and must be thrown out. Fiberglass insulation can at times be saved if drying procedures take place promptly. If the fiberglass material stays wet for too long though, the paper backing on it can become a prime food source for mold. When removing contaminated insulation, our IICRC certified technicians follow strict guidelines during the process so that air quality does not become an issue.

Dealing with wet insulation can be extremely difficult, and it is a job best left to a professional restoration company such as SERVPRO of Highland Park/Deerfield. Depending on the severity of the situation, we can most times complete the majority of the mitigation work when your business is closed. If this is not possible, then we secure the area and make sure that the job site is safe for your employees and customers. In some situations, we can complete the work a section at a time so that the majority of your business can stay open during the process.

If you ever have a water leak at your place of business call SERVPRO of Highland Park/Deerfield anytime.

Keep the Fire in your relationship and out of your Home

2/8/2019 (Permalink)

Fires can start so easy and spread so quickly

Are you planning a romantic night in to show that special someone you care this month? While you prep and prepare, keep in mind that cooking equipment is the #1 cause of house fires so make sure you are keeping an eye on that delicious dish you are preparing. It only takes seconds to start a fire that can engulf your whole kitchen and put a huge damper on your special night in.

Ways to Prevent Kitchen Fires

  • Make sure your smoke alarm is working
  • Stay in the kitchen when cooking
  • Keep potholders, towels and paper towels away from the stove top
  • Turn off your burner and oven when not in use

Once you have your meal ready don’t forget some mood lighting…

Candles are always a first choice, but did you know they are among the top 5 causes of house fires. Salt lamps, fairy lights, table lamps, oil diffusers, wax warmers and flameless luminaries can help you “set the mood” without worry so your night can go exactly as planned.

If the unfortunate happens, call SERVPRO of Highland Park/Deerfield. We are here to help clean up and rebuild after a fire with our highly trained staff and specialized equipment. We make it "Like it never even happened."

Do you have a Mold problem?

2/8/2019 (Permalink)

Mold can cause many health issues

Mold exists everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is false advertising.

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Click the link below for ways to tell if you have mold

Signs of Indoor Mold

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today!

Winter Water Damage Clean Up

2/1/2019 (Permalink)

We offer free estimates

The extreme cold of winter can cause frozen and burst pipes. Sometimes it obvious and sometimes it's not noticed right away causing more issues down the road.

Signs that you have a burst pipe

-water marks on ceilings or walls

-standing water and puddles

-water discoloration and odors

-water pressure issues

-strange sounds when using water

If you find you have a burst pipe, use these four steps

  1. Turn off your water supply
  2. Trace the water/damage and locate the damaged pipe
  3. Call a Plumber to repair
  4. Bring in a professional drying crew

SERVPRO of Highland Park/Deerfield has the professional equipment and experience to dry and clean your home. Our goal is to restore everything to how it was before the damage occurred and keep you informed during the entire process. Call us today!

Don't forget to test your Sump Pump

The Polar Vortex may have left, but a thaw is coming which means increased water in the area. You may have survived the freeze, but are you prepared for the flood? A quick check of your sump pump will ensure proper functioning that can save you from more water damage. Click the link to learn how to test your sump pump

https://homeguides.sfgate.com/test-sump-pump-34954.html

Cleaning up After a Fire: Interview with Ryan on Fire Cleaning

7/18/2018 (Permalink)

Nothing prepares you for a fire. SERVPRO® of Highland Park/ Deerfield understands the frustration that comes after the fire is out.

What are some of the first steps SERVPRO® takes when a homeowner or business experiences a fire?

We walk through the structure with the property owner and adjuster. We determine how much of the property is affected, how we are going to clean it, and see what can be salvaged. Then, depending on the type of fire, determine the steps needed to clean everything. Sometimes we can clean items on site if there is light soot. Other times, we carefully pack up the items, and clean them in our Gurnee facility.

Will all my contents be thrown away after a fire?

Not necessarily. It really depends on the severity of the fire. Anything highly porous may need to be thrown away. Some examples being: plastics, Tupperware, medication, and toiletries. It’s really up to the property owner to choose. We never toss anything without the owner and adjuster approval. We use a system called ContentsTrack to keep track of all the items that we store/clean in our facility. We always document all of the contents in a home with photographs and write everything down. With this system, we always know where every item is in our facility.

What type of items can be saved after a fire?

Non porous materials: glass, epoxy finished woods, ceramics, and plates are a few examples. With light smoke/soot damage we can save many items from couches, carpet, drywall, to furniture.

Can you explain the pretesting process that you go through after a fire?

We walk the entire property to see the extent of the damage. We start testing in the heavier concentrated areas and work our way out. We test the severity of the fire with a chemically treated dry sponge by testing the walls, ceilings, and contents to determine where the smoke and soot damage has migrated. We do a visual inspection to see carbon buildup in ceilings. We note the contrast of the soot build up to see the degree of damage, and this shows us the best way to clean and restore the fire damaged structure. We then determine what can be cleaned, what can’t be cleaned, and what doesn’t need to be cleaned.

How long does it take to clean up after a home has experienced a fire?

Each fire, smoke, and soot damage job is different, and we can’t give a concrete time. Each job is unique and it depends on the severity of the fire and how many contents the property has that have been affected.  

  • On average, packing out an entire structure usually takes a crew 2-3 days.
  • Structure Cleaning, on average, with a full crew of say a single family home would be about 1-2 days.
  • Average time for content cleaning takes 1-2 days.
  • The reconstruction time depends on what has been affected and needs to be rebuilt.

How long have you worked for SERVPRO?

2 years                                                   

What did you do before?

General construction 

What are some of the challenges?

Confined spaces 

What are some of the rewards?

Helping people in their time of need 

During the process, homeowners are stressed and upset. What do you do to reassure homeowners that it will be ok?

Calm, courteous, let them know that we are there to do anything we can to help with process. 

How do you manage to balance the homeowner’s needs and Insurance Needs?

We listen and communicate with the adjuster and homeowner. 

How soon are you on site for Property Claims?

Depends on the customer’s schedule. If they need us to be there right away, we will be.

Highland Park Residents: Need to remove mold?

7/18/2018 (Permalink)

Water intrusion from a roof leak?

Water line leaking from refrigerator?

Water in basement?

If you have one of these problems, you may also have concerns about mold growing in your home from the water intrusion. Mold can have serious health effects and also cause serious damage to your home. Every mold situation is different, and can be handled many different ways. SERVPRO of Highland Park/ Deerfield have the trained technicians, protective gear, and specialized equipment to handle your mold problem.

When you call SERVPRO, an experienced technician will carefully inspect your property with specialized technology used for detecting hidden water sources where mold would be able to grow. Mold feeds off water and cellulose and grows in these undetected environments.

Prior to beginning the mold removal, various containments will be set up to prevent the spread of the mold spores throughout your home and isolate the contaminated area. We do this with negative air pressure and with physical barriers. In addition, we place specialized air filtration equipment that will capture the microscopic mold spores that are floating in the air. These air scrubbers and HEPA vacuums prevent the spread of mold during the remediation process.

Depending on the amount of mold growth and the type of surfaces affected will determine how our technicians will approach the remediation job. Some surfaces may have to be removed and disposed of that are mold-infested. These are high-porous surfaces such as drywall and flooring. In addition, antifungal and antimicrobial treatments will be applied to help prevent new colonies from forming. Our SERVPRO of Highland Park/ Deerfield technicians can also clean mold damaged contents. In addition, technicians are trained and able to remove odors and do deodorization using our fogging equipment.

Any other questions regarding mold or to schedule an appointment, call us at 847-557-1080.

Deerfield Flooding, Storms, and Mold

7/18/2018 (Permalink)

After a disaster or storm when a significant amount of homes and businesses have been affected many people have concerns and questions about mold indoors. Any material that is wet must get dried quickly. Mold growth can occur within 48-72 hours in a damp, high humidity environment. With a water loss from a Category Three contamination, some material may need to be discarded. Water from a flood that comes in a home is filled with contaminants, pesticides, animal droppings, fuel, and silt. With water intrusion in the home, the relative humidity temperature indoors can raise giving mold the perfect climate to grow. Our SERVPRO of Highland Park/ Deerfield technicians are Institute of Inspection and Cleaning Restoration trained to remove water and decrease the relative humidity in your home after water infiltration. If mold is visible, there are different methods of removal based on the material that mold resides. At the job completion, SERVPRO of Highland Park/ Deerfield also uses an antimicrobial solution to assure that no mold spores will grow in the present mitigation project.

Highland Park 24 Hour Emergency Water Damage Service

3/7/2018 (Permalink)

SERVPRO of Highland Park/ Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – 847-557-1080

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland Park/ Deerfield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

·         Your name and contact information

·         Your insurance information (if applicable)

·         The street address of the water-damaged home or business

·         When did the flooding or water damage occur?

·         What caused the water damage (if known)?

·         Is there electricity available (on-site)?

About SERVPRO of Highland Park/ Deerfield

SERVPRO of Highland Park/ Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highland Park/Deerfield Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/1/2017 (Permalink)

This flooded basement was caused by a sump pump failure

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Highland Park/Deerfield basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today – 847-432-1222

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

Restoring Your Highland Park/Deerfield Commercial Property After A Water Damage Event

5/1/2017 (Permalink)

Flooding and water damage events at Highland Park/Deerfield commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 

Our Highly Trained Restoration Specialists can restore your Highland Park/Deerfield Home

5/1/2017 (Permalink)

SERVPRO of Highland Park/Deerfield is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highland Park/Deerfield 24 Hour Emergency Water Damage Service

8/5/2016 (Permalink)

SERVPRO of Highland Park/Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 847-842-1222

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Highland Park/Deerfield

    SERVPRO of Highland Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

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