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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Dealing with Storm Damage

3/4/2019 (Permalink)

Storm Damage Dealing with Storm Damage Storm damage can be stressful. Let SERVPRO help.

Dealing with repairs and insurance companies after severe weather hits your property can be difficult. Homeowners can use the following tips to help tackle the storm damage caused by hard rains, flooding, or storm-related issues.

SAFETY FIRST

If you and your family were away from home when the storm hit, do not return until it has been confirmed safe. Contact a storm damage expert like SERVPRO of Highland Park/Deerfield; we’ll help you determine if your home is safe to return to.

INSURANCE

You will need to contact your homeowners’ insurance adjuster as soon as possible. If your neighborhood has sustained widespread damage, find out if any special teams of insurance agents, relief workers, or contractors are coming to the area. Check your policy to find out what actions you need to take or talk to your agent to make sure you are following the proper procedures. Not following these actions correctly could result in a reduced claim. Inspect your property and make a list of all damages; take photographs of all noted damage if at all possible.

RECORDING AND DOCUMENTING

Document your neighbor’s damages, as well; this can prevent the insurance provider from downgrading your claim by saying the damage is from your neglect of maintenance or other unrelated issues by giving them a way to compare. Keep a record of all the communication you have with your insurance provider, and don’t do any unnecessary repair work yourself. Hire a trusted storm damage restoration service provider such as SERVPRO of Highland Park/Deerfield to handle any repairs.

BE SCAM FREE

Always check the adjuster’s identification. If you are evacuated, ask for money from your claim upfront. If they agree, you will be given a check for an amount that will be deducted from your final settlement. Some providers will automatically offer a partial payment early on during the process. Review it carefully and decline it if you feel uncomfortable with any part of it. Never be afraid to ask questions and to expect an answer that makes sense or seems fair.

Dealing with a storm's aftermath is stressful, but reacting properly will be an immense help and can prevent problems down the road.

The SERVPRO of Highland Park/Deerfield team is ready to help 24/7. Call us for your fire or water damage issues at 847-557-1080

Who is responsible for Water Damage in your Highland Park apartment?

2/27/2019 (Permalink)

Unfortunately, water damage is a common issue homeowners, landlords and renters can face. The aftermath can be devastating making the property unlivable and permanent damage may occur to personal belongings. When water damage occurs in an apartment, who is responsible for the damage cost? The property owner or renter?

Renter rights

Water damage can be unpredictable and it is important to understand your renter rights and understand who is responsible for what in such an event. In general, a landlord is responsible for maintaining the property ensuring that the apartment is livable and functioning up to code. The landlord may refuse repairs, or fail to address them quick in enough – causing further damage such as mold. In the United States, basic principles in tenant rights are in place and outline the party liable for damages.  Depending on the state, rent details can vary so check with your local housing authority.

Review your lease

It’s important to know what your lease states regarding property damage. Most properties have property insurance and will list what type of damage that is covered and what is not. The lease may specify actions that may be in place depending on the severity of the water damage. If the damage is severe and the apartment is unlivable is the tenant still required to pay the rent? Can the landlord evict the tenant or can the tenant cancel their lease without penalty? In general, if the damage is minor, the tenant will not be able to cancel the lease agreement. If the terms regarding property damage are not listed in the lease, speak to your landlord about who is responsible in the event when water damage strikes.

Renter’s insurance

Accidents happen which is why it is essential to have renter’s insurance. Most places require you have it before allowing you to move in an apartment. Depending on the plan you select, coverage can vary from damages to the building, personal content and may even cover the cost of lodging while repairs are being completed.

Landlord Responsibilities

The landlord is responsible for maintaining a functional apartment ensure that it is livable. The upkeep of basic plumbing such as sinks, toilets and tubs fall on the shoulders of the landlord. Failure to maintain or repair these functions may lead to property damage and the landlord is liable due to negligence.

Damage to property and personal belongings

Water damages caused to the building itself such as flooring, walls and utilities should be covered under the landlord’s property insurance. Personal property damages fall to the responsibility of the party at fault for damages, which can be the tenant. For example, if the tenant leaves a faucet on and falls asleep causing water damages.

How SERVPRO of Highland Park/Deerfield can help

Water damage requires a rapid response in order to minimize loss to both the property itself and belongings inside. We are experts at water damage cleanup in apartments and building of all sizes no matter severity of the damage. Our team of experts will assess the damage and develop an appropriate plan to restore and recover your property and contents. Contact us by calling 847-557-1080 to learn more about our water damage clean-up services.

Stay warm without disasters

2/26/2019 (Permalink)

Fire Damage Stay warm without disasters Staying warm doesn't have to be a worry

Winter is still around so we are all still dealing with lower temperatures. Many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves to help keep homes warm. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires cause an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fires in your home during the colder weather.

  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Remember to turn portable heaters off when leaving the room or going to bed.
  • Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three foot “kid-free zone” around open fires and space heater
  • Test smoke alarms monthly
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

If you need help cleaning up after a fire call SERVPRO of Highland Park/Deerfield 847-557-1080

Ice Dams and Water Damage, Is your attic insulated correctly?

2/13/2019 (Permalink)

Water Damage Ice Dams and Water Damage, Is your attic insulated correctly? Ice dams can cause more damage than you think

Winter weather is still going strong. The area just got a few more inches of snow and tomorrow most of it will melt just in time for everything to freeze again the following day. This last blast of winter will bring many temperature changes and all the ups and downs can cause temporary Ice dams, or water drainage to seep into any available space where it will settle and eventually turn to mold as the weather warms up.

Ice dams usually occur after a heavy snowfall and several days of freezing temperatures. Warm air inside your home leaks into the attic and will warm the underside of the roof causing snow and ice on the roof to melt. The melted water will drain along the roof, under the snow, until it reaches the cold overhang. The overhang tends to be at the same temperature as the outdoors and the melted water will refreeze and form an ice dam and icicles. The ice dam can cause damage to the roof, which will result in water leaks to the inside. Frequently the result will be a water spot on the ceiling under the roof damage.

What to Do if an Ice Dam Occurs:

  • Don’t get on your roof yourself, it could be dangerous.
  • Avoid standing on the ground and “chipping away” at the ice. Not only could this cause damage to your roof, but you can be seriously injured by falling ice and debris.
  • Having a roofing contractor fix your roof leak will not prevent future ice dams.
  • Seal air leaks and duct air leaks in your attic to stop warm air leakage.
  • Check your attic insulation, replace anything damaged and add additional. This prevents warm air from your home from getting in your attic.
  • Provide adequate attic ventilation. Check to make sure attic insulation is not blocking roof ventilation. You want your attic to be the same temperature as outside.
  • Clean leaves and other debris from gutters before the first snow. This will help prevent ice build-up in gutters.

Have an energy specialist or air sealing professional do an in-home evaluation. A good specialist will use diagnostic equipment to evaluate the performance of your home and generate a customized list of improvements.

Water Damage?

Call SERVPRO of Highland Park/Deerfield Today 847-557-1080

Why Should You Call SERVPRO?

2/12/2019 (Permalink)

Why SERVPRO Why Should You Call SERVPRO? We are here for you 24/7/365

Here at SERVPRO of Highland Park/Deerfield, we realize you have many options when selecting a restoration and emergency service provider.  So, why should you call us? 

  • We are a one stop shop that can handle any job from start to finish.
  • As one of 1700 individually owned and operated franchises we have access to more support during harsh weather.
  • We are “Faster to any size disaster”.
  • SERVPRO is a trusted name in the mitigation and restoration industry.
  • We work with all major insurance carriers and have relationships with many local providers.
  • Our personal franchise has over 35 years of combined experience in any situation.
  • We always put our customers need first.
  • We have the equipment and training to get any job completed.
  • We can easily handle both commercial and residential properties.
  • Open 24 hours a day, 7 days a week, 365 days a year.
  • We are locally owned and operated so we live and work in the same communities you do.
  • We love what we do and want to help you!

If you have questions, need any assistance or would like a free estimate.  Give us a call today 847-557-1080.

Commercial Water Damage Professionals Discuss Problems With Wet Insulation

2/11/2019 (Permalink)

Commercial Commercial Water Damage Professionals Discuss Problems With Wet Insulation Contact SERVPRO to evaluate the damage.

When pipes leak above the ceiling or in between the walls inside your Highland Park/Deerfield business, many structural issues can occur. Moisture always follows gravity so leaks that take place above your building or high up behind the wall can cause extensive commercial water damage as it flows to the floor. You may not even notice water damage right away and excessive moisture can saturate acoustic ceiling tiles and drywall forcing them to be replaced. If water flows behind the walls, other structural items such as your studs and insulation can get affected.

Some insulation can be dried out during a commercial water damage project, but other types must be removed and replaced. Most types of insulation get ruined with high moisture levels and must be thrown out. Fiberglass insulation can at times be saved if drying procedures take place promptly. If the fiberglass material stays wet for too long though, the paper backing on it can become a prime food source for mold. When removing contaminated insulation, our IICRC certified technicians follow strict guidelines during the process so that air quality does not become an issue.

Dealing with wet insulation can be extremely difficult, and it is a job best left to a professional restoration company such as SERVPRO of Highland Park/Deerfield. Depending on the severity of the situation, we can most times complete the majority of the mitigation work when your business is closed. If this is not possible, then we secure the area and make sure that the job site is safe for your employees and customers. In some situations, we can complete the work a section at a time so that the majority of your business can stay open during the process.

If you ever have a water leak at your place of business call SERVPRO of Highland Park/Deerfield anytime.

Keep the Fire in your relationship and out of your Home

2/8/2019 (Permalink)

Fire Damage Keep the Fire in your relationship and out of your Home Fires can start so easy and spread so quickly

Are you planning a romantic night in to show that special someone you care this month? While you prep and prepare, keep in mind that cooking equipment is the #1 cause of house fires so make sure you are keeping an eye on that delicious dish you are preparing. It only takes seconds to start a fire that can engulf your whole kitchen and put a huge damper on your special night in.

Ways to Prevent Kitchen Fires

  • Make sure your smoke alarm is working
  • Stay in the kitchen when cooking
  • Keep potholders, towels and paper towels away from the stove top
  • Turn off your burner and oven when not in use

Once you have your meal ready don’t forget some mood lighting…

Candles are always a first choice, but did you know they are among the top 5 causes of house fires. Salt lamps, fairy lights, table lamps, oil diffusers, wax warmers and flameless luminaries can help you “set the mood” without worry so your night can go exactly as planned.

If the unfortunate happens, call SERVPRO of Highland Park/Deerfield. We are here to help clean up and rebuild after a fire with our highly trained staff and specialized equipment. We make it "Like it never even happened."

Do you have a Mold problem?

2/8/2019 (Permalink)

Mold Remediation Do you have a Mold problem? Mold can cause many health issues

Mold exists everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is false advertising.

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Click the link below for ways to tell if you have mold

Signs of Indoor Mold

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today!

Winter Water Damage Clean Up

2/1/2019 (Permalink)

Water Damage Winter Water Damage Clean Up We offer free estimates

The extreme cold of winter can cause frozen and burst pipes. Sometimes it obvious and sometimes it's not noticed right away causing more issues down the road.

Signs that you have a burst pipe

-water marks on ceilings or walls

-standing water and puddles

-water discoloration and odors

-water pressure issues

-strange sounds when using water

If you find you have a burst pipe, use these four steps

  1. Turn off your water supply
  2. Trace the water/damage and locate the damaged pipe
  3. Call a Plumber to repair
  4. Bring in a professional drying crew

SERVPRO of Highland Park/Deerfield has the professional equipment and experience to dry and clean your home. Our goal is to restore everything to how it was before the damage occurred and keep you informed during the entire process. Call us today!

Don't forget to test your Sump Pump

The Polar Vortex may have left, but a thaw is coming which means increased water in the area. You may have survived the freeze, but are you prepared for the flood? A quick check of your sump pump will ensure proper functioning that can save you from more water damage. Click the link to learn how to test your sump pump

https://homeguides.sfgate.com/test-sump-pump-34954.html

Cleaning up After a Fire: Interview with Ryan on Fire Cleaning

7/18/2018 (Permalink)

Nothing prepares you for a fire. SERVPRO® of Highland Park/ Deerfield understands the frustration that comes after the fire is out.

What are some of the first steps SERVPRO® takes when a homeowner or business experiences a fire?

We walk through the structure with the property owner and adjuster. We determine how much of the property is affected, how we are going to clean it, and see what can be salvaged. Then, depending on the type of fire, determine the steps needed to clean everything. Sometimes we can clean items on site if there is light soot. Other times, we carefully pack up the items, and clean them in our Gurnee facility.

Will all my contents be thrown away after a fire?

Not necessarily. It really depends on the severity of the fire. Anything highly porous may need to be thrown away. Some examples being: plastics, Tupperware, medication, and toiletries. It’s really up to the property owner to choose. We never toss anything without the owner and adjuster approval. We use a system called ContentsTrack to keep track of all the items that we store/clean in our facility. We always document all of the contents in a home with photographs and write everything down. With this system, we always know where every item is in our facility.

What type of items can be saved after a fire?

Non porous materials: glass, epoxy finished woods, ceramics, and plates are a few examples. With light smoke/soot damage we can save many items from couches, carpet, drywall, to furniture.

Can you explain the pretesting process that you go through after a fire?

We walk the entire property to see the extent of the damage. We start testing in the heavier concentrated areas and work our way out. We test the severity of the fire with a chemically treated dry sponge by testing the walls, ceilings, and contents to determine where the smoke and soot damage has migrated. We do a visual inspection to see carbon buildup in ceilings. We note the contrast of the soot build up to see the degree of damage, and this shows us the best way to clean and restore the fire damaged structure. We then determine what can be cleaned, what can’t be cleaned, and what doesn’t need to be cleaned.

How long does it take to clean up after a home has experienced a fire?

Each fire, smoke, and soot damage job is different, and we can’t give a concrete time. Each job is unique and it depends on the severity of the fire and how many contents the property has that have been affected.  

  • On average, packing out an entire structure usually takes a crew 2-3 days.
  • Structure Cleaning, on average, with a full crew of say a single family home would be about 1-2 days.
  • Average time for content cleaning takes 1-2 days.
  • The reconstruction time depends on what has been affected and needs to be rebuilt.

How long have you worked for SERVPRO?

2 years                                                   

What did you do before?

General construction 

What are some of the challenges?

Confined spaces 

What are some of the rewards?

Helping people in their time of need 

During the process, homeowners are stressed and upset. What do you do to reassure homeowners that it will be ok?

Calm, courteous, let them know that we are there to do anything we can to help with process. 

How do you manage to balance the homeowner’s needs and Insurance Needs?

We listen and communicate with the adjuster and homeowner. 

How soon are you on site for Property Claims?

Depends on the customer’s schedule. If they need us to be there right away, we will be.

Highland Park Residents: Need to remove mold?

7/18/2018 (Permalink)

Water intrusion from a roof leak?

Water line leaking from refrigerator?

Water in basement?

If you have one of these problems, you may also have concerns about mold growing in your home from the water intrusion. Mold can have serious health effects and also cause serious damage to your home. Every mold situation is different, and can be handled many different ways. SERVPRO of Highland Park/ Deerfield have the trained technicians, protective gear, and specialized equipment to handle your mold problem.

When you call SERVPRO, an experienced technician will carefully inspect your property with specialized technology used for detecting hidden water sources where mold would be able to grow. Mold feeds off water and cellulose and grows in these undetected environments.

Prior to beginning the mold removal, various containments will be set up to prevent the spread of the mold spores throughout your home and isolate the contaminated area. We do this with negative air pressure and with physical barriers. In addition, we place specialized air filtration equipment that will capture the microscopic mold spores that are floating in the air. These air scrubbers and HEPA vacuums prevent the spread of mold during the remediation process.

Depending on the amount of mold growth and the type of surfaces affected will determine how our technicians will approach the remediation job. Some surfaces may have to be removed and disposed of that are mold-infested. These are high-porous surfaces such as drywall and flooring. In addition, antifungal and antimicrobial treatments will be applied to help prevent new colonies from forming. Our SERVPRO of Highland Park/ Deerfield technicians can also clean mold damaged contents. In addition, technicians are trained and able to remove odors and do deodorization using our fogging equipment.

Any other questions regarding mold or to schedule an appointment, call us at 847-557-1080.

Deerfield Flooding, Storms, and Mold

7/18/2018 (Permalink)

After a disaster or storm when a significant amount of homes and businesses have been affected many people have concerns and questions about mold indoors. Any material that is wet must get dried quickly. Mold growth can occur within 48-72 hours in a damp, high humidity environment. With a water loss from a Category Three contamination, some material may need to be discarded. Water from a flood that comes in a home is filled with contaminants, pesticides, animal droppings, fuel, and silt. With water intrusion in the home, the relative humidity temperature indoors can raise giving mold the perfect climate to grow. Our SERVPRO of Highland Park/ Deerfield technicians are Institute of Inspection and Cleaning Restoration trained to remove water and decrease the relative humidity in your home after water infiltration. If mold is visible, there are different methods of removal based on the material that mold resides. At the job completion, SERVPRO of Highland Park/ Deerfield also uses an antimicrobial solution to assure that no mold spores will grow in the present mitigation project.

Highland Park 24 Hour Emergency Water Damage Service

3/7/2018 (Permalink)

SERVPRO of Highland Park/ Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today – 847-557-1080

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Highland Park/ Deerfield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

·         Your name and contact information

·         Your insurance information (if applicable)

·         The street address of the water-damaged home or business

·         When did the flooding or water damage occur?

·         What caused the water damage (if known)?

·         Is there electricity available (on-site)?

About SERVPRO of Highland Park/ Deerfield

SERVPRO of Highland Park/ Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highland Park/Deerfield Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/1/2017 (Permalink)

Water Damage Highland Park/Deerfield Residents: We Specialize in Flooded Basement Cleanup and Restoration! This flooded basement was caused by a sump pump failure

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Highland Park/Deerfield basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today – 847-432-1222

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Highland Park/Deerfield and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

Restoring Your Highland Park/Deerfield Commercial Property After A Water Damage Event

5/1/2017 (Permalink)

Flooding and water damage events at Highland Park/Deerfield commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 

Our Highly Trained Restoration Specialists can restore your Highland Park/Deerfield Home

5/1/2017 (Permalink)

SERVPRO of Highland Park/Deerfield is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Highland Park/Deerfield

SERVPRO of Highland Park/Deerfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highland Park/Deerfield 24 Hour Emergency Water Damage Service

8/5/2016 (Permalink)

SERVPRO of Highland Park/Deerfield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 847-842-1222

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Highland Park/Deerfield

    SERVPRO of Highland Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.