Recent Posts

Safe Biohazard Cleanup for Southern Lake County, IL Businesses

6/23/2021 (Permalink)

biohazard symbol black and yellow SERVPRO of Highland Park/Deerfield's technicians are certified in biohazard remediation.

Even if you employ high-quality in-house or contracted cleaning services, your Southern Lake County business needs specialized biohazard cleanup help from a certified firm in some circumstances. When an accident, emergency, crime, or tragedy strikes in your commercial space, dangerous substances and residues complicate cleanup. We are here to help.

A typical example of commercial jobs that require professional biohazard cleanup includes sewage backup or flooding that allows contaminated water to enter one or more areas of your business property. The contaminants contained in sewage are many -- human and animal waste, fertilizer and road chemical runoff, insects and vermin, and rotten food and other waste are just a few. Our crews receive baseline and updated training on how to manage these biohazards safely and effectively. 

Human or animal fluids and waste deposited through other means such as traumatic injury or violent crime on your premises also needs our expert attention. The viruses, bacteria, parasites, and other pathogens involved in blood and other secretions need to be managed using protocols developed by OSHA, the EPA, and local health authorities. Proper cleaning with registered disinfectants is key to restoring your workplace, and SERVPRO of Highland Park/Deerfield has experience with biohazards and innovative commercial cleaning products to achieve your goals.

Your business may also suffer from a chemical spill or other spread of biohazard. This often is a complication of a flooding scenario where your own inventory or cleaning and maintenance products are knocked over or soaked through, contributing to the dangers in the water contained in your building. SERVPRO of Highland Park/Deerfield contains such contaminated water and ensures that it is disposed of properly to keep you, your employees and customers, and the general public safe from harm.

During these catastrophic events, it is critical that your biohazard cleanup company be not only professional and effective but also completely discreet. Our team can return your business to a safe and healthy condition, “Like it never even happened.” For you to retain the confidence of your employees and customers, the process must be transparent yet ethical and without unnecessary drama or scare tactics.

SERVPRO of Highland Park/Deerfield is a full-service restoration company, poised to assist with your biohazard cleanup needs. Contact us at 847-432-1222 for fast and confidential help.

Southern Lake County Area Soot Clean Up

6/7/2021 (Permalink)

soot damage on brick wall Property fires are devastating events. At SERVPRO of Highland Park/Deerfield, we guide our customers through the complete process of restoration from

After a fire, the damage by smoke and different types of smoke and soot residue can make cleanup complicated. It is important to understand the different types of smoke and soot.  The type of residue will greatly affect the restoration process.  The professionals at SERVPRO of Highland Park/Deerfield are well trained in identifying and cleaning these various varieties of damage.

Wet Smoke (Plastic and Rubber) 

Low heat, smoldering, pungent odor, sticky and smeary. Smoke webs are more difficult to clean.

Dry Smoke (Paper and Wood) 

Fast-burning, high temperatures.  Heat rises, therefore smoke rises.

Protein Fire Residue (Produced by evaporation of material rather than from fire) 

Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot (Furnace puff backs) 

While “puff backs” can create havoc for homeowners, in most cases the contents and structure are quickly restorable.

Other Types  (Tear gas, fingerprint powder, and fire extinguisher residue) 

Special loss situations require special care and a unique plan for restoration.

If you are in need of assistance after fire or other smoke damage, please don’t hesitate to call SERVPRO of Highland Park/Deerfield.  We are here to truly make it “Like it never even happened.”

Common Causes for Southern Lake County Sump Pump Failure

5/27/2021 (Permalink)

drawing of sump pump in basement In the event you suffer damage from a sump pump failure, SERVPRO of Highland Park/Deerfield is here to help! We are available 24/7 for your emergency

Power Failure

Your primary sump pump should not be treated any differently than any other appliance in your home - without power, it is completely worthless.  As a safeguard, invest in a high quality battery back-up sump pump.  A battery kept continually charged by the backup system operates a separate pump linked to the discharge pipe, providing you hours of protection until power is restored. Some backup pumps even monitor the condition of the battery and alert you when it needs to be replaced.

Frozen Discharge Pipe

If the discharge pipe is not installed pitched properly, water will collect and eventually freeze, causing a blockage. 

Switch Stuck in Place

There are several different types of sump float switches.  Vertical and tethered floats are the most common.  Vertical floats seem to work the best as tethered floats are known for getting stuck on the side walls of the sump pit (resulting in a flooded basement).

Over-worked/Under-Powered Sump Pump

Not all pumps are created equal.  Make sure you install the correct horsepower pump capable of keeping up with your flow of water.   

Old Age

It is generally recommended that sump pumps should be replaced every five to seven years in order to be reasonably safe. Don’t wait until it’s too late!

If your Sump Pump Fails: Call SERVPRO of Highland Park/Deerfield at (847)432-1222

5 Star Customer Service in Lake Forest, IL

5/18/2021 (Permalink)

5 star facebook review from customer in Lake forest, IL At SERVPRO of Highland Park/Deerfield, we aim to exceed customer expectations through caring and professionalism.

At SERVPRO of Highland Park/Deerfield, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on Facebook by a customer in Lake Forest, IL who experienced an after hours emergency in her home. Mallory C. wrote,

"Where to begin? SERVPRO….my new best friend!!! Unfortunately, while my husband and I were out of town on vacation, our basement flooded due to a sump pump problem. Fortunately, our daughter, who came over to check on our house, noticed water in our basement. She discovered this on a Sunday afternoon and immediately called SERVPRO. Much to her surprise and delight, an actual person answered the phone. No pre-recorded messages, no waiting on hold for hours…an actual person on a Sunday afternoon! SERVPRO is accessible to its customers 24 hours a day….7 days a week! So, she spoke with a SERVPRO representative who was able to schedule a crew the next morning to come to my home to assess the damage. Early the following morning a team of workers from SERVPRO arrived at my house and immediately went into action. Cody was the first on the scene, measuring the damage due to moisture. Then Ed, the plumber arrived. He diagnosed the problem which was a result of a sump pump mishap. Soon after Cody measured the damage and Ed determined the initial problem, the rest of the team arrived headed by Ken, the chief technician, and his crew…Jesus and Emerson. After assessing the damage and determining the necessary action, they immediately began working to remove the wet carpet, drywall and insulation. Many things needed to be shifted or moved and SERVPRO took great care in moving these items so as not to cause further damage and always leaving the basement in the cleanest possible state. They also took care to keep the rest of my home as clean as possible as they moved in and out of the house. True professionals at work! On the last day, Dan, the Project Manager for Repairs, came out to accurately estimate the cost of the damage. We received the estimate two days later. We believe this to be a fair and accurate estimate and definitely will move forward with SERVPRO for all of our restoration needs. It’s been nothing but a pleasure working with SERVPRO’S comprehensive team of professional workers! It is rewarding as well as comforting to know that there are kind and thoughtful people out there who enjoy their work and are extremely competent in their respective jobs. Kudos to the entire SERVPRO team!!!"

Here at SERVPRO of Highland Park/Deerfield, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365. Give us a call for help at 847-432-1222.

Using IICRC Classifications To Assess Flood Damage

3/25/2021 (Permalink)

furniture in standing water If you have sustained flood damage to your Lake County home – SERVPRO can help you. We are an experienced flood damage restoration company.

If you have sustained flood damage to your Lake County home or business – SERVPRO can help. We are an experienced flood damage restoration and repair team, with access to sophisticated tools and the finest equipment. If your property needs saving, we are the right choice. The first step we take once on site, is conducting a full inspection. This is designed to help us determine the extent and nature of the damage. The IICRC (Institute of Inspection Cleaning and Restoration Certification) categorizes flood damage using four key classifications. The SERVPRO technicians will use this guide to shape their plan of action and decide which repairs are required.

Here is some additional information on the IICRC classifications and what they might mean for your property.

Class One: Limited Intrusion

This is the least severe type of flood damage. A small amount of water has entered the home. There is minimal damage to walls and soft furnishings. Depending on the size, shape, and location of the affected space, large fans can likely be used to dry it out.

Class Two: Intrusion With Some Spread

Here, flood water has started to spread. If your house was impacted by a storm, the damage is almost going to have advanced beyond small pools of water. It may have risen into the walls and started to soak into timber, concrete, and insulation materials. The water has reached the subflooring beneath carpets. Industrial drying machines (and carpet lifters) will be brought in to absorb the excess moisture.

Class Three: Invasive Liquid

The walls, ceilings, soft furnishings, and floors are all damp and need to be dried quickly. Most are fully saturated with water. Water lines on the walls extend more than two feet above the floor. This tends to occur when ceilings leak (during heavy rainfall), and water seeps through the walls. Dehumidifiers and dryers can be used to restore the home, but some materials may be unsalvageable.

Class Four: Severe Invasion

In the most severe cases, objects not usually affected by flooding have been compromised. For instance, paintings high up on walls, attics (if the danger is from natural flooding), and crawl spaces. At SERVPRO, we’re committed to saving as many of your possessions as possible, but extensive damage can render some items irreparable. We will, however, inform you before disposing of any materials. Serious flood damage may require you to move out of the property while we secure its structural safety and install heavy duty drying machines.

If your home has been damaged by a storm or a burst pipe, assessing the damage is an important part of formulating a response.  SERVPRO of Highland Park/Deerfield is a locally based service, which means that our response is always fast.  Call us for help 24/7/365 at 847-432-1222.

Four Classes of Water Damage

3/24/2021 (Permalink)

water leaking from ceiling inside house If this is a familiar scene in your home or business, we can help! Call SERVPRO of Highland Park/Deerfield today.

Classes of Water Damage losses are determined by the rate of evaporation based on the type of materials affected by water damage to your property. Determining the Class of Water is an important first step, and will determine the amount and type of equipment utilized to restore your business. There are four IICRC water damage classifications, and they are as follows:

Class 1 - Slow Evaporation Rate 

Water losses that affect only part of a room or area, or losses with lower permeance/porosity materials (e.g., plywood, particle board, structural wood, vinyl composition tile or VCT, concrete). Little or no wet carpet or cushion is present. Minimum moisture is absorbed by materials, releasing moisture slowly.

Class 2 - Fast Evaporation Rate 

Water losses that affect an entire room or carpet and cushion. Water has wicked up walls 12" - 24". There is moisture remaining in structural materials (e.g., plywood, particle board, structural wood, concrete).

Class 3 - Fastest Evaporation Rate

Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion and sub-floor in the entire area are saturated.

Class 4 - Specialty Drying Situations

These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone, and crawlspace). Typically, there are deep pockets of saturation, which requires very low specific humidity.

In the event you do experience water damage in your Lake County home, please do not hesitate to call SERVPRO of Highland Park/Deerfield at 847-432-1222.  We are here to help 24/7/365 with your water damage emergencies.

Commercial Duct Cleaning for Southern Lake County Businesses

3/23/2021 (Permalink)

commercial ducts before and after cleaning Don't let hidden dirt and debris affect the air quality in your business!

Ventilation systems can be a prominent culprit in poor indoor air quality.  SERVPRO of Highland Park/Deerfield is here to help improve the air quality in your facility.

Keeping your HVAC system and ductwork clean will extend the life of your equipment, allowing it to run efficiently and save costs.  Contaminants including rodents, insects, dust, dirt, bacteria, mold, and pollen can all be found in HVAC systems. 

5 Steps in the SERVPRO Duct Cleaning Process

  1. Patented equipment is used that automatically adapts to the ducts shape and diameter, removing debris and filth before vacuuming begins.
  2. Push-pull air delivery and collection systems collect debris from the duct to a 16 gallon container.
  3.  Air is filtered through a HEPA filtration system that removes 99.97% of particles from the air.
  4. Optionally, a sealant or coating product may be applied to address microbial and odor concerns.
  5. Finally, we replace or clean air filters to remove odor and dirt.

Please contact SERVPRO of Highland Park/Deerfield today at 847-432-1222 for more information.  We are here to help!

Portable Fire Extinguishers in Your Southern Lake County Business

3/3/2021 (Permalink)

red and yellow fire extinguishers Teaching proper extinguisher safety to your staff can save property damage and lives!

When used correctly, portable fire extinguishers can be essential in saving lives and property as well as preventing extensive damage. If fire extinguishers are available for employee use, it is the employer's responsibility to provide education.  Employees should understand the principles and practices of using a fire extinguisher as well as the hazards associated with fighting small or developing fires.

When operating a portable fire extinguisher, the NFPA suggests remembering the word PASS

Pull the pin. Hold the nozzle away from you and release the locking mechanism. 

Aim low. Point the fire extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.


Fire extinguishers do have their limitations, so it is important that you have the correct one in your facility.  Fires start within a matter of seconds.  In the event you incur more extensive damages and need professional assistance, please contact SERVPRO of Highland Park/Deerfield at 847-432-1222 for more information.  We are Here to Help!

Providing an Excellent Customer Experience in Winnetka, IL

3/3/2021 (Permalink)

5 star facebook review from winnetka, IL At SERVPRO of Highland Park/Deerfield, it is our goal to exceed customer expectations.

At SERVPRO of Highland Park/Deerfield, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on Facebook by a customer in Winnetka, IL who experienced a flood in her home. Caroline D. writes:

"We had water seeping into our basement. Josh and Jose from SERVPRO Highland park were great at dealing with the problem and communicating with me. They were polite, respectful, and extremely knowledgeable. I highly recommend them."

Here at SERVPRO of Highland Park/Deerfield, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-432-1222.

Pre-Storm Winter Storm Preparedness in Southern Lake County, IL

2/26/2021 (Permalink)

snow covered trees and street Winter storms can cause damage and injury. It is important to be as educated and prepared as possible.

Winter storms and blizzards in Lake County can bring extreme cold, freezing rain, snow, ice, and high winds. It is important to be prepared to protect yourself and your property from these winter storm events.  Winter storms create a higher risk of car accidents, hypothermia, frostbite, carbon monoxide poisoning, and heart attacks from overexertion.  Here are a few tips from FEMA that can help:

Know your area’s risk

Extreme winter weather can leave communities without utilities or other services for long periods of time. 

Prepare your home to keep out the cold

Check insulation, caulking, and weather stripping. Learn how to keep pipes from freezing. Install and test smoke alarms and carbon monoxide detectors with battery backups

Pay attention to weather reports and warnings of freezing weather and winter storms

Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.

Gather supplies in case you need to stay home for several days without power

Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets. Have extra batteries for radios and flashlights. 

Create an emergency supply kit for your car

Include jumper cables, sand, a flashlight, warm clothes, blankets, bottled water, and non-perishable snacks. Keep the gas tank full.

Learn the signs of and basic treatments for frostbite and hypothermia

In the event that your home sustains damage from a winter storm, please do not hesitate to call SERVPRO of Highland Park/Deerfield at 847-432-1222..  Our trained professionals are standing by 24/7/365 to assist with your emergencies.